Store Customer Experience Leader & Team Coach

Asda; Leigh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supermarket chain in the UK is seeking a Customer Manager in Leigh. You will champion customer experience, lead a team to deliver outstanding service, and promote the brand values. Ideal candidates are customer-obsessed leaders with experience in retail or hospitality. The position provides a competitive salary along with numerous benefits including a colleague discount and access to a wellbeing program.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Access to enhanced electric car scheme

Free eye test

Discounted rates on Asda services

Flexible pay and income tracker

Company pension

24/7 virtual GP

Colleague recognition programme

Qualifications

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.

Responsibilities

• Ensure outstanding service and promote brand values.
• Resolve issues with empathy and maintain customer satisfaction.
• Collaborate with departments for a seamless customer journey.

Skills

Customer service

Communication

Team development

Problem-solving

Proactivity

Job description

A leading supermarket chain in the UK is seeking a Customer Manager in Leigh. You will champion customer experience, lead a team to deliver outstanding service, and promote the brand values. Ideal candidates are customer-obsessed leaders with experience in retail or hospitality. The position provides a competitive salary along with numerous benefits including a colleague discount and access to a wellbeing program.