Steward Glasgow Cathedral 3942

Historic Environment Scotland; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A national heritage organization is seeking a seasonal roving steward to engage and welcome visitors at Glasgow Cathedral. This role, starting on April 1, 2026, involves delivering high standards of customer service, assisting with retail transactions, and promoting Scotland's rich heritage. With flexible working hours and opportunities for further education, this position is a unique chance to gain experience in the tourism industry.

Benefits

Enrolment in Civil Service Pension scheme

25 days annual leave pro-rata

Reimbursement for professional subscriptions

Support for further education

Flexible working hours

Free entry to all properties

Qualifications

• Experience delivering high standards of customer service in a fast-paced environment.
• Excellent teamwork skills.
• Cash handling experience or willingness to undertake training.
• A genuine interest for working in the heritage tourism industry.
• Ability to work independently at times.

Responsibilities

• Provide the warmest welcome to visitors and engage proactively with customer service.
• Process and promote retail and admissions transactions.
• Ensure a high standard of presentation throughout the site.
• Work as a team to achieve quality assurance KPIs.
• Support in seminars, events, functions, and promotions.
• Communicate with colleagues to ensure high performance standards.
• Support the Monument Manager on community engagement initiatives.
• Promote commercial opportunities within the monument.
• Assist with stock management and deliveries.
• Ensure the security of site buildings and contents.
• Follow procedures to ensure health and safety.

Skills

Customer service

Teamwork

Cash handling

Interest in heritage tourism

Ability to work independently

Job description

Description

Starting salary : 25770

Contract type : Fixed Term

Grade : 1

Location : Glasgow Cathedral

Working Hours : 3 out of 7 21hours per week

Interviews : To be held in person at Glasgow Cathedral on Week Commencing 26th January

Your role of roving steward will be a seasonal position up until 30th September 2026. The likely start date for this role is 1st April 2026.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Glasgow Cathedral during the season.

As a Steward at Glasgow Cathedral you’ll love sharing your passion for the history of the site with visitors, enjoy getting involved with retail as well as providing an outstanding visitor welcome. You’ll have the opportunity to work alongside a variety of partner organisations in the Cathedral Precinct and to support exciting events in a fantastic setting.

For more information about the post and information about the team please access the full job description for this post. Please note that if you don’t have Office 365 installed on your device this can be opened using your browser.

Benefits of joining us at Historic Environment Scotland

• Enrolment onto a Civil Service Pension scheme 28% employer contribution
• 25 days annual leave pro-rata (increasing to 30 days after 3 years) 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

• Provide the warmest welcome to our visitors and engage proactively with customer service.
• Process and promote retail and admissions transactions through the till system.
• Ensure a high standard of presentation throughout the site following appropriate cleaning processes in both public and staff areas. This will include grounds maintenance and grass cutting.
• Work as a team to achieve quality assurance Key Performance Indicators (KPIs).
• Actively support in HES seminars events functions and promotions.
• Proactively communicate with colleagues across the site to ensure high performance standards and consistency.
• Support the Monument Manager on partnership and community engagement initiatives and projects including volunteering weddings and other events.
• Working together with your monument team to achieve overall commercial performance targets.
• Promote commercial opportunities within the monument such as upcoming events and retail products where appropriate.
• Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.
• Ensure the security of the site buildings and contents including acting as key holder (where required).
• Ensure that the health and safety of staff visitors and contractors is paramount at all times and follow correct procedures to ensure safe operation of any equipment.

Key requirements of the role

• In order for you to be successful in this post we will be looking for you to complete a cover letter which addresses:
• Why you are interested in the post with Historic Environment Scotland.
• How you can meet each of the essential and desirable criteria (in up to 800 words) using examples of where you have used these skills in the past.
• Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life home life education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.

Essential Criteria

• Experience delivering high standards of customer service in a fast‑paced environment.
• Excellent team working skills.
• Cash handling experience or willingness to undertake training.
• A genuine interest for working in the heritage tourism industry.
• Ability to work independently at times.

IT skills and the ability to use basic online functions

Find out more about desirable skills and experience in our full job description.

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age race gender or gender identity religious beliefs marital status sexual orientation disability or support of our Gaelic Language Plan we welcome applications from Gaelic speakers.

We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format please reach out to us via email at or call our Head Office at 0 and speak to a member of our People Team.

Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process therefore you must have current right to work in the UK to be considered for a post.

To submit your application online please read our How to Apply section followed by Apply Now button to begin your application.

Key Skills

• Culinary Experience
• Restaurant Experience
• Food Service
• Kitchen Experience
• Catering
• Hotel Experience
• Taleo
• Hospitality Experience
• Master Data Management
• Data Management
• Heavy LiftingSanitation

Employment Type : Full-Time

Experience : years

Vacancy : 1