STEP Programme Manager

World Jewish Relief; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Job summary

An NGO supporting refugees in Westminster is seeking a maternity cover Programme Manager to lead the STEP In-Person Programme. This role involves oversight of partnerships, programme management, and ensuring high-quality employment support to participants. Candidates should have a strong background in programme management and partnership supervision, with skills in data analysis and communication.

Benefits

23 days holiday plus bank holidays

5% contribution to pension scheme

Life Insurance

Health Cash Plan

Employee Assistance Programme

Flexible working options

Qualifications

• Experience managing programmes within employment or refugee support sectors.
• Experience supervising or line managing staff or volunteers.
• Strong understanding of safeguarding practices.

Responsibilities

• Lead the effective delivery of the STEP In-Person Programme.
• Manage partnerships and ensure quality assurance.
• Oversee finance and data reporting for the programme.

Skills

Programme management

Partnership management

Data analysis

Communication skills

Financial management

Tools

Excel

CRM systems

Job description

Overview

World Jewish Relief launched the Specialist Training and Employment Programme (STEP) in 2016. Today, we are the largest provider of specialist employment support to people who have experienced forced migration in the UK. STEP aims to support refugees and others who have experienced forced migration to overcome the complex barriers they face in preparing for and finding work. We work with individuals regardless of their background or proximity to the labour market, helping them develop the skills and access the opportunities needed to secure sustainable and meaningful employment.

We deliver STEP through both online and in‑person programmes across the UK. Our work includes targeted support for women refugees, Afghan nationals, Ukrainians and people who have come through the asylum system. Our flagship in‑person programme is delivered in partnership with a network of expert local delivery partners, including local authorities and NGOs, to ensure high‑quality, community‑based support.

Role Overview

We now have an exciting opportunity for a maternity cover Programme Manager to lead the effective delivery of the STEP In‑Person Programme, ensuring participants receive high‑quality, accessible employment support within their communities. You will work closely with our network of delivery partners to ensure consistency, quality assurance and participant‑centred approaches across multiple regions.

Key Responsibilities

You will be responsible for a wide range of programme and partnership management tasks, including grant and contract oversight, finance, data and impact reporting, capacity building for delivery partners, and troubleshooting challenges in delivery. You will also provide line management to the STEP Programme Officer and other programme staff as required. Alongside this, you will also be involved in UK‑wide programme development work, which may include helping refine our CRM systems, contributing to MEL frameworks and analysis, developing curriculum and resources, supporting staff training and inductions, and ensuring safeguarding practices are upheld.

Qualifications and Experience

• Experience managing programmes, ideally within employment, education or refugee support sectors
• Experience managing external partnerships, contracts or delivery organisations
• Experience supervising or line managing staff or volunteers
• Experience developing or improving programme resources, tools, systems or processes
• Experience leading in Monitoring, Evaluation & Learning (MEL), including analysing data and applying findings
• Experience managing programme finance (e.g. budgets, forecasting, payments, financial reporting)
• Experience working with people from refugee or migrant backgrounds is desirable but not essential
• Strong programme management skills, including planning, risk management and prioritisation
• Excellent relationship‑building and partnership‑management skills
• Strong data handling and analysis skills (Excel, dashboards, reporting)
• Clear and professional written and verbal communication skills
• Ability to provide constructive support, guidance and supervision to staff
• A strong understanding of safeguarding, including risk mitigation, partner capacity building and contribution to safeguarding strategy and culture

Benefits

• 23 days holiday pro‑rata plus bank holidays and Jewish holidays
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme
• Life Insurance – up to 3 times salary to nominated beneficiaries
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies
• Employee Assistance Programme – free, confidential advice or support with any personal or work‑related concerns or free counselling if needed
• Season ticket / travel to work loan
• Cycle to Work Scheme
• On Friday the office closes at 3 pm
• We encourage flexible working and offer a range of flexible working options

World Jewish Relief

Bringing life‑changing action to people in crisis around the world.