Station Manager

Northern; Liverpool; On-site; GBP 39,000 - 45,000; Full time

Job summary

A regional transport provider in Liverpool is seeking a Station Manager to oversee operations at the Merseyside & Lakes Hub. You will lead teams to improve customer service and safety while managing performance indicators. The ideal candidate has strong people management, communication skills, and a commitment to customer satisfaction. You'll enjoy benefits including free travel on services, a generous pension scheme, and comprehensive training opportunities.

Benefits

On Call Allowance

Free travel on Northern services

75% discount with other Train Operating Companies

Defined Benefit Pension Scheme

Generous holiday entitlement

Qualifications

• Ability to manage stakeholder expectations.
• Willingness to work towards assessor qualifications.
• Sound management understanding of HR and safety policy.

Responsibilities

• Drive improvements in customer experience and service delivery.
• Manage internal and external relationships to meet KPIs.
• Lead the development of processes based on trend analysis.

Skills

Customer service excellence

Strong communication

Stakeholder management

People management

Organizational skills

Driving license

Job description

Station Manager - Merseyside & Lakes Hub

Take the the Station. Shape the Journey.

Ready to step up take charge and keep the stationrunning like a well-oiled machine

We're looking for a natural leader who thrives on challenge motivates teamsand delivers top-tier customer service in a fast-paced people-firstenvironment. If that sounds like you this is your moment.

t Northern we dont just run trains we power progressconnections and communities across the North. With over 2500trains a day every journey matters. And as a Station Manager so will you.

The role will also include :

• Development and implementation of processes and action plans based on trend analysis
• Driving improvements to the customer experience and delivery of the service at stations including safety and security cleanliness accessibility information & communication
• Managing internal and external relationships in order to meet key performance indicators
• Meeting revenue and cost targets whilst identifying opportunities to further increase revenue and reduce costs

About you :

You will be someone who relishes in the opportunity to make a positive difference to the everyday lives of our customers and station teams.

You will need to excel in the following areas :

• A desire to deliver excellent customer service
• Strong communication skills effective communicator at all levels
• Ability to manage stakeholder expectations
• Excellent people management skills
• Proven organisational and time management skills
• To obtain or be willing to work towards your assessor qualifications
• A sound management understanding of HR and safety policy implementation
• A full current driving license

The successful candidate should have dispatch competency or be willing to work towards obtaining competency

Pay & Perks

• 39000
• On Call Allowance

Our Benefits :

Because we value our people and reward hard work weve created a benefits package that we think youll love. So youll be able to make the most of :

• Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
• Free Travel on Northern services - everyone who works at Northern plus their partners / spouses and dependents can travel for free right across our full network of services. *Certain eligibility criteria will apply.
• 75% discount with other Train Operating Companies - after 2 years with us youll also get discounted travel on many other rail services in the UK and Europe.
• Defined Benefit Pension Scheme - youll rarely find a pension as good as a Northern pension and we top up your pension with a generous 1.5 times your contribution.
• A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.

You can find out more here.

About Northern :

Connecting millions of people and communities across the North is our mission. With 2500 trains a day we connect people to jobs friends family and the wonders of the North.

We're improving rail travel enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.

We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.

Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.

Ready to make them yours Join us on this journey.

Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.

However if you miss the application window for this particular role please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

We're an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds regardless of gender sex ethnicity race religion education socioeconomic background disability or sexual orientation.

We also have Disability Confident status which means we're committed to making the most of the talents that disabled people can bring to the workplace.