Static Service Engineer - London

Selecta; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of vending solutions is seeking a Static Service Engineer in London. The role involves diagnosing and repairing vending equipment, ensuring excellent customer relations, and maintaining high workmanship standards. Candidates must have strong electrical knowledge and relevant qualifications. This position offers an opportunity to contribute to improving customer satisfaction across various sectors, including businesses and educational institutions.

Qualifications

• Strong electrical knowledge/experience from practical work or qualifications.
• Technical background with strong fault finding and diagnosis skills.
• Knowledge of safe working practices on electrical equipment.

Responsibilities

• Diagnose and repair faults on vending equipment.
• Ensure work is completed on the first visit when possible.
• Prioritize persistent breakdowns for repair.
• Access relevant technical manuals for serviced equipment.
• Attend training courses to maintain workmanship standards.
• Maintain good customer relations with a pleasant manner.
• Act to prevent customer dissatisfaction.
• Form working relationships with colleagues and clients.
• Work on your own initiative.
• Maintain a smart and professional appearance.

Skills

Electrical knowledge

Fault finding and diagnosis skills

Customer service

Education

Electrical qualification

Job description

Overview

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Static Service Engineer to join our Technical department and provide high quality service to all customers and actively contribute to overall improvements to the business by servicing and maintaining equipment to a high standard.

As a Service Engineer your goal is to limit the volume of equipment failure through correct service and maintenance; the unlimited goal is for the business to receive zero client complaints regarding technical reliability for machines deemed to be within your area of responsibility.

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between. Our engineers are critical to the operation of our business, ensuring that our machines are well maintained and in working order, so that we can continuously delight our customers.

Responsibilities

• To diagnose and repair faults on a complete range of vending equipment.
• To ensure that work is completed at the first visit where possible; if a return visit is necessary, it must be carried out at the soonest opportunity.
• Continually review multiple fault equipment and ensure that any machine with persistent breakdowns is given the highest priority for repair.
• To ensure you always have access to the technical manuals and documentation relevant to the equipment you service/maintain.
• Attend various training courses to maintain the highest standard of workmanship.
• Maintain good customer relations by adopting a pleasant manner at all times. Adhere to customer procedures (e.g., entry/exit from premises) and Health & Safety policies where appropriate.
• Be aware of potential customer dissatisfaction and take appropriate action (repair machine, seek assistance from Senior Engineer/Service Managers) to avoid issues becoming actual dissatisfaction.
• Ability to form and maintain a close working relationship with colleagues and clients to provide the best possible service.
• Willing and able to work on your own initiative.
• Be customer-focused with a smart and professional appearance.

Qualifications / Requirements

• Must have strong electrical knowledge/experience – demonstrated through practical work experience or an electrical qualification.
• Have a technical background with strong fault finding and diagnosis skills.
• Be aware of how to work safely on electrical equipment.

Applicants must have the Right to Work in the UK permanently. Please apply for consideration—we look forward to reviewing your CV.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.