Staff Technical Account Manager

SentinelOne; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading cybersecurity company is seeking a Staff Technical Account Manager who will serve as a trusted advisor to enterprise clients. This role involves managing complex deployments and ensuring customer success. The ideal candidate should have 5 years of experience in technical customer-facing roles and a strong background in Endpoint Security. Responsibilities include leading onboarding projects, providing strategic advice, and collaborating with various teams. This position offers a dynamic work environment where innovative solutions are developed.

Qualifications

• 5 years of experience in technical customer-facing roles such as Field Engineer, Senior Support Engineer, or Pre-Sales Engineer.
• Proven track record working with Enterprise-level clients.
• Experience in delivering engaging technical training sessions.
• Strong background in Endpoint Security.
• Comfortable supporting multiple OS platforms like Windows, macOS, and Linux.

Responsibilities

• Be the go-to expert for high-value enterprise clients ensuring ongoing success.
• Lead complex implementation and onboarding projects for seamless rollouts.
• Deliver proactive account management by providing strategic advisory and technical expertise.
• Architect tailored security solutions that align with business goals and compliance needs.
• Collaborate with Product Engineering, Support, and Sales teams to shape product direction.

Skills

Technical customer-facing experience

Account management

Project management

Communication

Technical training

Problem-solving

Multitasking

Adaptability

Tools

Postgres

Python

PowerShell

Unix shell

Windows Sysinternals

Job description

What are we looking for

Are you passionate about driving customer success through cutting-edge cybersecurity solutions SentinelOne is looking for a dynamic and experienced Staff Technical Account Manager to be a trusted advisor to our enterprise this role you wont just support our customersyoull be a strategic partner guiding them through complex deployments shaping their long-term vision and unlocking the full potential of our platform. If youre someone who thrives at the intersection of technical expertise and relationship management and youre excited to work with some of the most innovative teams in the industry we want to hear from you.

What will you do

• Be the go-to expert for a portfolio of high-value enterprise clients ensuring ongoing success satisfaction and growth opportunities.
• Lead the charge on complex implementation and onboarding projects delivering seamless rollouts of SentinelOne solutions.
• Deliver proactive high-impact account management by combining strategic advisory hands-on technical expertise and a passion for customer successfrom service reviews to technical deep-dives training and escalation management.
• Solve real-world challenges by assessing client environments and architecting tailored scalable security solutions that align with business goals and compliance needs.
• Act as a voice of the customer collaborating closely with Product Engineering Support Sales and Executive teams to shape product direction resolve issues and identify innovation opportunities.
• Become a SentinelOne product authority continuously sharpening your knowledge to stay ahead of the curve and share best practices with both internal teams and customers.
• Share your knowledge by creating insightful how-to guides video content and technical resources that empower others.

What skills and knowledge should you bring

• 5 years of experience in technical customer-facing roles such as Field Engineer Senior Support Engineer (Tier 3-4) TAM or Pre-Sales Engineer (required)
• Proven track record working with Enterprise-level clients (required)
• Demonstrated experience in delivering engaging technical training sessions (required)
• Strong background in Endpoint Security (required)
• Experience with host-based (endpoint agent) security solutions (preferred)
• Comfortable supporting multiple OS platforms : Windows macOS and Linux (mobile support is a plus)
• Hands-on experience with Postgres or other databasesbasic querying and programming skills are a bonus
• Proficiency in scripting (Python PowerShell Unix shell)
• Familiarity with Windows Sysinternals tools (strongly preferred)
• Exceptional project management abilities
• Excellent communicator with a strong customer-first mindset
• Agile multitasker who thrives in a fast-paced dynamic environment
• Quick learner proactive problem-solver and effective team player with a global perspective