Sr. Director, Technical Sales

ConnectWise; City Of London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading software company in London seeks a Sr. Director of Technical Sales to lead a global team, drive strategic goals, and support the Sales team with technical expertise. The ideal candidate has over 10 years of experience with significant managerial roles. This position offers a hybrid work model with potential travel.

Qualifications

• 10+ years of relevant experience.
• 6+ years of managerial experience.

Responsibilities

• Leads and prioritizes the daily activities of the team.
• Develops key leadership relationships across the business.
• Adjusts team strategy as needed and reports to leadership.

Skills

Exceptional leadership and customer service skills

Excellent presentation and communication skills

Strong organizational skills

Strong understanding of ConnectWise products

Ability to take a consultative and creative approach

Education

Bachelor’s degree in a related field or equivalent business experience

Job description

Overview

ConnectWise is a leading software company with global presence and a community-driven approach. Our suite helps over 45,000 partners manage their businesses, sell more efficiently, automate service delivery, and remotely control technology to deliver great customer experiences.

We value curiosity, inclusion, and collaboration. Our culture supports every colleague’s unique contributions and the choice of how you make a difference. Curious? Read this opportunity to learn how you can make a difference at ConnectWise.

General Summary

The Sr. Director of Technical Sales is responsible for leading a global team of experienced professionals focused on driving the company toward its strategic and financial goals by providing technical knowledge and resources to the organization and its partners. This role supports the Sales team by ensuring world-class technical expertise across the ConnectWise product suite.

Essential Duties and Responsibilities

• Sets goals and objectives for team members to achieve operational results
• Typically manages multiple teams led by experienced managers
• Influences others to accept practices and approaches
• Interacts with executive leadership on matters of significance to ConnectWise
• Owns short- to mid-term strategy execution and operational direction of the Technical Sales team in alignment with ConnectWise objectives
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Leads a team of Sales Engineers who serve as primary technical resources for revenue to provide product introduction, trial, and education expertise
• Directs resources dedicated to the creation and delivery of customized demonstrations for all products and services
• Ensures the continuous professional development of the Sales Engineering team on latest versions and features of products and solutions
• Develops key leadership relationships across the business to ensure positive collaboration with the Sales Engineering team
• Adjusts team strategy as needed and reports to leadership
• Manages and oversees assets, resources, and staff required for initiatives and programs to maintain customer and prospect engagement
• Oversees sales processes and continuous improvement to ensure effectiveness and efficiency
• Develops, revises, and implements business controls, policies, procedures, and best practices to maximize strategic performance and compliance
• Engages in ongoing trainings and certifications to stay up-to-date on ConnectWise products and services

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and customer service skills
• Ability to make decisions with significant impact on areas of accountability
• Willingness to work in a team environment
• Strong organizational skills to provide direction
• Professional presence for meetings, in-person or via email, and events
• Excellent presentation and communication skills
• Strong understanding of all ConnectWise products and integration points
• Ability to coordinate inter-departmental relationships to reach team goals
• Understanding of best practices and processes for IT companies
• Understanding needs versus wants of prospects and guiding them accordingly
• Ability to take a consultative and creative approach in all interactions
• Organized, detail-oriented, and self-motivated
• Strong computer skills with effective communication via phone and email

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree in a related field or equivalent business experience
• 10+ years of relevant experience
• 6+ years of managerial experience

Working Conditions

• Onsite/Hybrid/Remote depending on location
• 10-20% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact talent acquisition at ConnectWise or 1-800-671-6898.