Spriklr Chatbot Software Engineer

BT Group; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Manchester is seeking a Sprinklr Chatbot Developer to design and develop AI-powered conversational solutions. In this role, you'll create and maintain chatbots, integrate them with external systems, and implement machine learning models for improved performance. Strong troubleshooting skills and experience with conversational AI are essential. The position offers the opportunity to work with cutting-edge technology in a dynamic environment.

Qualifications

• Experience developing chatbots on Sprinklr platform or other CX platforms.
• Production-grade conversational AI solutions experience is essential.
• Strong troubleshooting across bot logic, integrations, and platform configuration.

Responsibilities

• Design and develop chatbots using Sprinklr's Conversational AI.
• Implement and train ML models for bot enhancements.
• Integrate bots with external systems via APIs.

Skills

Chatbot development expertise

Conversational AI knowledge

Troubleshooting skills

Agile methodology experience

Excellent communication

Job description

Job Overview

As a Sprinklr Chatbot Developer to design, develop, and maintain AI‑powered conversational solutions. This role combines bot development with platform support, requiring comprehensive Sprinklr knowledge and conversational AI expertise.

Responsibilities

• Design and develop chatbots using Sprinklr's Conversational AI with Dynamic Workflows and Smart FAQ
• Implement and train ML models: Zero Shot, Issue Type Intent, and Smart FAQ
• Create qualifying and issue‑type bots with proper intent, entity, and context handling
• Integrate bots with external systems via APIs and deploy across multiple channels
• Create rich media assets (buttons, images, carousels) for enhanced user experience
• Provide ongoing support and troubleshoot bot performance issues
• Monitor metrics: containment rates, sentiment analysis, conversation quality
• Manage change sets for dev‑to‑prod deployments
• Configure Rules, Macros, Workflows, Queues, and Unified Routing
• Create Dashboards, Reports, and Secure Forms
• Troubleshoot live chat deployments, platform issues, and CSP configurations
• Manage permissions, roles, and personas as required
• Agile Development
• Database Design/Development
• Debugging APIs/Web Service Integration
• Programming/Scripting
• Version Control
• Microservices/Service Oriented Architecture
• IT Security
• Cloud Computing
• Software Testing
• Continuous Integration/Continuous Deployment
• Automation & Orchestration
• Application Development
• Algorithm Design
• Software Development Lifecycle
• Decision Making
• Growth Mindset
• Inclusive Leadership

Qualifications

• Experience developing chatbots on Sprinklr platform or other CX platforms
• Production‑grade conversational AI solutions experience
• ML model training with measurable performance improvements
• Strong troubleshooting across bot logic, integrations, and platform configuration
• Excellent communication and ability to balance development with support responsibilities

Preferred Qualifications

• Experience with multiple Sprinklr modules (Service, Marketing, Social)
• Sound knowledge of chatbot design principles and exposure to CX platforms
• Agile methodology experience

About the Company

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet – we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital‑intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Leadership Culture

Looking in: Leading inclusively and safely I inspire and build trust through self‑awareness, honesty, and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision‑making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future‑ready teams where all individuals can be at their best.