Sportsbook Retail Customer Service Manager

Entain plc; Banbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting and gaming company in Banbury is seeking a Retail Customer Service Manager to deliver exceptional customer service and build positive relationships with customers. This role involves processing transactions, handling cash, and maintaining shop standards. You will work 20 hours per week across varied shifts, including evenings and weekends. Ideal candidates will possess strong customer service skills and a passion for sports, ensuring customers receive the best experience possible.

Qualifications

• Strong customer service skills and passion for sports.
• Ability to handle cash transactions accurately.
• Experience in a retail environment is a plus.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints with empathy.

Skills

Excellent customer service

Empathy

Problem-solving

Job description

A leading betting and gaming company in Banbury is seeking a Retail Customer Service Manager to deliver exceptional customer service and build positive relationships with customers. This role involves processing transactions, handling cash, and maintaining shop standards. You will work 20 hours per week across varied shifts, including evenings and weekends. Ideal candidates will possess strong customer service skills and a passion for sports, ensuring customers receive the best experience possible.