Specialized Travel Counselor

Veeva Systems; Burton upon Trent; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading travel service provider in the United Kingdom seeks a skilled travel advisor based in Burton upon Trent. The ideal candidate will arrange and book complex domestic and international travel for corporate clients while ensuring adherence to company policies. Required qualifications include expertise in GDS systems and strong communication skills. The role offers a package of up to £50,000, flexible benefits, and a vibrant work environment focused on collaboration and growth.

Benefits

Flexible benefits tailored to each country

Travel perks from major providers

Access to over 20,000 courses

Inclusion initiatives

Qualifications

• Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules.
• Passion for excellence in client service, including proactive anticipation of needs.
• Strong understanding of the travel industry.

Responsibilities

• Advise and arrange travel for corporate business customers.
• Arrange and book domestic and international business travel.
• Communicate effectively with customers via multiple channels.
• Proactively provide advice and sell additional services to clients.

Skills

Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)

Professional communication (written and verbal)

Attention to detail

Teamwork and openness to feedback

Job description

Location

Various locations

Salary

Up to £50,000 package including travel. Driving Licence needed as travelling to clients.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail and accommodation
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus and/or Galileo (training may be provided)
• Communicate effectively with customers over the telephone, messaging (chat), e‑mail and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and sell additional services to clients to meet their needs while adhering to their company’s travel policy
• Work individually and as a team to meet business and account‑specific goals, which may include customer satisfaction, call adherence and service metrics, regional H&S compliance

Qualifications

• Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity and look after personal traveller information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel or airline reservation)
• Resolve customer issues quickly and independently
• Teamwork and openness to feedback

Benefits

• Flexible benefits tailored to each country (health and welfare insurance plans, retirement programmes, parental leave, adoption assistance, wellbeing resources)
• Travel perks: weekly deals from major travel providers on flights, hotels, cruises and car rentals
• Access to over 20,000 courses on our learning platform, leadership courses and early access to internal job openings
• Inclusion initiatives: global INCLUSION Groups, events and forums to discuss challenges, achievements and drive company awareness and action
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, colour, citizenship, religion, disability or any other class or characteristic protected by law. For additional disclosures in accordance with the LA County Fair Chance Ordinance, please consult the Amex GBT Recruitment Privacy Statement. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box”; please apply anyway. You may be exactly the person we’re looking for!