Specialist I, Technical Support, Terminal

Payroc; Remote; GBP 30,000 - 40,000; Full time

Job summary

A financial services company is seeking a Specialist I, Technical Support, Terminal in Belfast. This role involves being the initial contact for merchants and providing top-level support through email and telephone. Candidates should exhibit strong communication skills and have prior experience in technical support. The position promotes self-sufficiency among customers and includes administrative tasks. This remote role offers a schedule of Monday to Friday with occasional Saturdays. The company values equal opportunities and provides comprehensive employee benefits.

Qualifications

• Prior experience in technical support roles is required.
• Must work well both independently and as part of a team.
• Excellent written and oral communication is essential.

Responsibilities

• Provide client support via email and phone.
• Process technical inquiries and manage orders.
• Coach customers for self-sufficiency.

Skills

Technical support experience

Communication skills

Attention to detail

Teamwork

Computer literacy

Tools

Word

Excel

Microsoft Outlook

Job description

Title

Specialist I, Technical Support, Terminal

Reports To

Manager, Technical Support, Operations

Job Purpose

Initial point of contact for our merchants as a part of the Payroc Terminal Support Team.

Duties and Responsibilities

• Provide client support via email and telephone.
• Process all technical enquiries, orders, and general administration timely and accurately.
• Coach customers to be product experts so they become increasingly self-sufficient.
• Taking the appropriate action to ensure customer expectations are fully delivered.
• Liaising with internal teams as required.

Qualifications

• Prior experience where you can demonstrate your passion for Technical support.
• Be able to work on own initiative as well as part of a team.
• Strong written and oral communication skills.
• Effective administration, planning and organization skills with strong attention to detail and accuracy.
• Ability to work in a fast-paced environment to provide top level customer support.
• Be computer literate (Word, Excel, Microsoft Outlook)

Work Style

• Remote

Hours

• Monday–Friday: 1:45 PM – 10:15 PM (GMT)
• Rotational Saturday: 3:00 PM – 11:00 PM (GMT)

Equal Opportunities

Payroc is committed to providing equal employment opportunities and maintaining a work environment free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, national, social or ethnic origin, sex, age, disability (physical, mental, or sensory), sexual orientation, or any other characteristic protected by applicable laws.

We also provide reasonable accommodation for individuals with disabilities. To request accommodation, please contact the Human Resources Department at [e-mail].

Compensation and Benefits

Our compensation framework is aligned with local UK market benchmarks. Actual pay may vary based on location, role‑specific expertise, skills, and experience. Depending on the role, additional compensation - such as performance‑based bonuses or incentives - may form part of the overall reward package.We offer a comprehensive range of benefits designed to support your health, financial wellbeing, and overall quality of life, helping you thrive both at work and beyond.

Note to Agencies

Payroc does not accept CV submissions from agencies without an existing agreement. Please do not send unsolicited CVs to Payroc HR or our employees. Payroc is not responsible for any fees associated with unsolicited submissions.