Specialist, HR Knowledge Management

NBC Universal; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading media and entertainment company in the UK is looking for a Specialist, HR Initiatives & Knowledge Management to manage HR initiatives and knowledge transfer across its global HR community. The successful candidate will have strong communication skills and at least 3 years of experience in HR. The role demands creativity, collaboration, and the ability to handle confidential information. This position is hybrid, requiring office presence at least three days a week.

Qualifications

• 3+ years of HR experience, preferably as HR Business Partner/Generalist.
• Proven success in HR or knowledge management projects.
• Experience with handling sensitive employee data.

Responsibilities

• Manage and execute UK, US, and Global HR initiatives/projects.
• Develop and maintain support documents for Corporate HR Initiatives.
• Respond to employee inquiries and manage escalated issues.

Skills

Advanced written and verbal communication skills

Analytical mindset

Attention to detail

Document and presentation design abilities

Creativity in problem-solving

Education

Bachelor’s degree or equivalent experience in HR, Communications, or related field

Tools

Microsoft Office (PowerPoint, Word, Excel)

SharePoint

Job description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

ROLE SUMMARY

As the Specialist, HR Initiatives & Knowledge Management [UK], you will responsible for strategically managing and tactically executing knowledge management & transfer activities for NBCUniversal’s global HR community.

Reporting to the Director, HR Initiatives & Knowledge Management, this role primarily supports the UK-based HR community, ensuring consistent awareness and adherence to corporate policies, programs, and processes. The Specialist will collaborate with internal Subject Matter Experts and HR teams to foster an integrated approach to knowledge management and change, driving operational excellence and continuous improvement across HR functions.

The successful candidate will have advanced written and verbal communication skills, an analytical mindset, strong attention to detail including advanced document and presentation design abilities, and the ability to quickly ideate and produce consistent and compelling knowledge/support resources. The candidate will exercise excellent judgment, have a strong inclination toward collaboration, be able to think of creative/nonlinear solutions to challenges, and function in a highly confidential environment.

RESPONSIBILITIES

HR Initiatives:

• Strategically manage and execute UK, US, and Global HR initiatives/projects, including change management activities.
• Collaborate with HR stakeholders (HR Operations, Payroll, Benefits, Communications, Legal, Operations & Technology) and external business partners.
• Development and maintenance of all internal and external support/resources documents created as a result of Corporate HR Initiatives including SOPs, How-To Guides, training decks, etc.
• Identify and implement process improvements, partnering with relevant teams to resolve complex issues and prevent recurrence.
• Communicate and train HR teams and stakeholders on new or updated policies, programs, and processes.

Knowledge Management:

• Champion consistent and transparent knowledge transfer across the HR community
• Ongoing maintenance and strategic enhancements of tHRive Library – enterprise HR’s knowledge management database via SharePoint
• Serve as the knowledge management point of contact for internal Subject Matter Experts
• Brainstorm and implement innovative ways to share knowledge and address knowledge gaps.

Employee Support (UK HRConnection):

• Respond to employee and HR inquiries via case management systems (e.g., Zendesk).
• Provide strategic direction and manage escalated support issues with Subject Matter Experts
• Maintain and expand the UK HRConnection team’s (HR Shared Services) knowledge resources.

Qualifications

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent experience in HR, Communications, Change Management, or related field.
• 3+ years of HR experience (HR Business Partner/Generalist preferred).
• Proven success in HR or knowledge management projects, ideally with UK or international scope.
• Experience with advanced HR projects and creating professional support documents.
• Strong skills in Microsoft Office (PowerPoint, Word, Excel) and SharePoint.
• Experience handling and maintaining the confidentiality of highly sensitive employee data

DESIRED QUALIFICATIONS

• Excellent organizational and time management skills.
• Strong written and verbal communication; able to train large groups in-person and virtually.
• Initiative, creativity, and results-driven approach.
• Positive attitude, collaborative mindset, and adaptability.
• Commitment to continuous learning and professional growth.
• Ability to work in a fast-paced, changing environment.

ADDITIONAL REQUIREMENTS

• This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

ELIGIBILITY REQUIREMENTS

• Eligibility to work in the United Kingdom

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].