Specialist Claims Team Manager — Hybrid, Preston

Davies; Preston; Hybrid; GBP 32,000; Full time

Job summary

A leading claims management company in Preston is seeking a Team Manager to oversee a Specialist claims team. The role requires strong management experience, ideally in property claims, and involves direct client engagement. Responsibilities include delivering service metrics, managing team operations, and ensuring compliance. The position offers a competitive salary of £31,900 per year and opportunities for professional growth within a supportive environment.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday

Flexible working options

Pension contributions

Employee volunteering programme

Qualifications

• Proven management experience, preferably in claims management or customer service.
• Strong background in property claims with relevant expertise.
• Ability to handle external stakeholders and operational challenges.

Responsibilities

• Manage daily service metrics and quality of key client requirements.
• Proactively manage aged debt and optimize team resources.
• Lead team development and maintain training compliance.

Skills

Proven management experience at a mid-senior level

Property Claims experience

Experience of external stakeholder management

Confidence to act with autonomy

Understanding of MI reports in Microsoft Excel

Job description

A leading claims management company in Preston is seeking a Team Manager to oversee a Specialist claims team. The role requires strong management experience, ideally in property claims, and involves direct client engagement. Responsibilities include delivering service metrics, managing team operations, and ensuring compliance. The position offers a competitive salary of £31,900 per year and opportunities for professional growth within a supportive environment.