Special Investigator

Charles Taylor; Portsmouth; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A global provider of assistance services is seeking a Special Investigator to protect clients from fraudulent activity. Responsibilities include investigating various insurance claims, conducting interviews, and liaising with stakeholders. The role requires excellent investigative skills, attention to detail, and the ability to manage a caseload effectively. Candidates must have strong communication skills and may pursue a fraud qualification. A competitive salary and benefits package, including a contributory pension scheme, is offered.

Benefits

28 days holiday including Bank Holidays

Opportunities for learning and development

Contributory pension scheme

Free Health Cash Plan worth £1700

High-street rewards scheme

Free travel insurance

Discounts on home and motor insurance

Qualifications

• Experience in motor claims/fraud investigation advantageous but not mandatory.
• Must adhere to contractual service level agreements.
• Self-motivated and capable of multi-tasking.

Responsibilities

• Conduct thorough investigations into suspected fraudulent claims.
• Work with stakeholders, clients, and law enforcement.
• Manage own case load of investigations efficiently.

Skills

Investigative skills

Attention to detail

Telephone manner

Organizational skills

Time management skills

Resilience towards confrontation

Education

Fraud qualification (willing to study)

Job description

Special Investigator

Salary: £33,250 to £40,000 per annum (Depending on experience)

Location: Lakeside North Harbour, Portsmouth (Remote or Hybrid depending on location)

To apply to this Special Investigator vacancy, you must live and be eligible to work in the United Kingdom.

Charles Taylor Assistance is a global provider of integrated medical and security assistance, claims handling, pre-travel advice, medical screening, and travel risk management. With offices on the UK's south coast and Mallorca, Spain, we manage over 50,000 assistance cases every year and have more than 47 years' experience of supporting a blue-chip client base.

The Role

An exciting opportunity has arisen with Charles Taylor Specialist Investigations Services. We are currently seeking a Special Investigator to join our Specialist Investigations Services Business Unit to play a crucial role in protecting our clients from fraudulent activity. If you have a keen eye for detail, exceptional analytical skills, and a passion for uncovering fraudulent claims, this could be the perfect role for you!

As a Special Investigator, you will be responsible for conducting thorough investigations into suspected fraudulent insurance claims. You will work closely with various stakeholders, including your Charles Taylor colleagues, clients, law enforcement agencies, and legal professionals.

Key Responsibilities

• Investigating potentially fraudulent claims made on Travel, Life, Accidental Death, Household, Motor, and Liability insurance policies plus Workers Compensation and Defense Base Act claims to name but a few.
• This will be done via cognitive telephone interviews, validation calls, video interviews, open-source intelligence (OSINT) gathering, document validation software and liaising with the Charles Taylor international network to coordinate field investigations. Ensure all relevant revenue opportunities are explored.
• Adhering to relevant legislation that relates to your role as a Special Investigator.
• Triaging suspected fraud referrals that are received into the team and recommending/implementing the required investigation.
• Ensuring that complaints are captured and recorded following the current FCA complaint guidelines.
• Liaising and maintaining excellent working relationships with CTSIS clients.
• Recording fraud savings for our clients.
• Acting as a role model and ensure that you are approachable to all members of Charles Taylor staff.
• Assessing evidence and making decisions based on an impartial assessment of a claim.
• Managing your own case load of investigations whilst ensuring that all your tasks are always up to date.
• Writing detailed repudiation/challenge letters and investigation reports.
• Maintaining a very high level of customer service at all times whilst still ensuring that our client's liability is fully protected, and only valid claims are paid.
• Ideally, the successful candidate will have a fraud qualification or is willing to study for a fraud qualification.
• Conducting QA on Discovery Social Media and Open Source Intelligence reports to ensure the highest standard of reports are being sent to clients.

Person Specification

It is essential that the candidate has a good understanding of general insurance and fraud investigation practice, and a good understanding of what fraud is, and the level of evidence required to formally reject an insurance claim on the grounds of fraud.

• Excellent investigative skills.
• Experience in motor claims/fraud investigation is advantageous but not mandatory.
• Excellent attention to detail.
• Excellent telephone manner.
• Excellent command of the English language both written and oral.
• A resilient attitude towards confrontation.
• Must have excellent organisational skills.
• Must have excellent time keeping and time management skills.
• Must adhere to contractual service level agreements.
• Must be prepared to develop through regular coaching, performance appraisals and self-discovered learning.
• Must be self-motivated, and capable of multi-tasking.
• Ensure that the consumer duty principles set out by FCA are adhered to at all times.
• Must be committed to providing the highest level of customer care.
• Must be able to develop good working relationships internally, with insurers/clients and external investigators.
• Be prepared to act as a point of reference for colleagues.

Salary and Benefits for the Special Investigator

• £33,250 to £40,000 per annum.
• 28 days including Bank Holiday's and incremental holiday plan.
• Fantastic opportunities for learning, development, and career progression.
• Contributory pension scheme.
• Free Health Cash Plan worth £1700 per annum.
• Generous high-street rewards scheme for family and friends.
• Free travel insurance (subject to qualifying criteria).
• Discounts on home and motor insurance.

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

• INTEGRITY: We do the right thing
• COLLABORATION: We are one
• AGILITY: We learn, evolve, and adapt
• CARE: We are compassionate and human
• ACCOUNTABILITY: We take ownership