Spa Receptionist

Bupa; Wantage; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading wellness organization is looking for a dedicated Spa Receptionist to join their team at Richmond Village Letcombe Regis. You will create a welcoming environment to enhance guest experiences, manage check-ins, and provide outstanding customer service in a serene spa setting. Ideal candidates will have previous experience in customer service or hospitality and possess excellent communication skills. This part-time role includes competitive hourly pay and various employee benefits, including discounts and training opportunities.

Benefits

Employee discounts on spa services

Opportunities for training and career growth

Quick access to healthcare services

Free meal with every shift

28 days holiday

Interest-free annual travel loan

Sick pay scheme

Qualifications

• Previous experience in customer service or hospitality.
• Passion for guest care and creating a soothing atmosphere.
• Attention to detail.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Handle phone calls, emails, and provide accurate information on spa services.
• Process payments and maintain accurate records.

Skills

Customer service experience

Excellent communication skills

Multitasking ability

Proficiency with booking systems

Friendly and professional demeanor

Tools

Microsoft Office

Job description

Job Description

Spa Receptionist – Join Our Wellness Team!

Richmond Village Letcombe Regis South Street, Oxfordshire, OX12 9RG

Salary: £13.20 per hour 26hrs per week

Set Days of Work:

• Wednesday, Thursday, Friday
• Plus 1 in 3 Saturdays & 1 in 3 Sundays

We make health happen

At Bupa, we offer essential support when it matters most. Richmond Villages Letcombe Regis provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.6 out of 10.

Step into a world of tranquillity and wellbeing. Our beautiful spa is a haven of relaxation, and we’re looking for a warm, attentive Spa Receptionist to welcome guests and create an exceptional wellness experience.

Are you passionate about delivering outstanding guest service in a serene, luxury environment? As the welcoming face of our spa, you’ll ensure every guest feels relaxed and cared for from the moment they arrive.

You’ll help us make health happen by:

What You’ll Do

• Greet guests warmly and manage check-in/check-out processes.
• Handle phone calls, emails, and provide accurate information on spa services and promotions.
• Schedule and confirm appointments using our booking system.
• Process payments and maintain accurate records.
• Keep reception and retail areas clean, organized, and inviting.
• Promote spa packages, gift cards, and retail products.
• Resolve guest concerns professionally and ensure satisfaction.

What We’re Looking For

• Previous experience in customer service or hospitality (hair, beauty, fitness, or spa setting).
• Excellent communication and multitasking skills.
• Proficiency with booking systems and Microsoft Office.
• Friendly, professional demeanour and attention to detail.
• Passion for guest care and creating a soothing atmosphere.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Employee discounts on spa services and products.
• Opportunities for training and career growth in a supportive team environment.
• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift.
• 28 days holiday.
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Time Type: Part time

Job Area: Care Home - Facilities & Home Support

Locations: Richmond Letcombe Regis Village