Spa Receptionist

45 Park Lane; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxurious hotel in London is seeking a Spa Receptionist to ensure guests receive exceptional care during their spa visits. The role involves supervising the spa team, managing bookings, and providing an outstanding guest experience. Ideal candidates should have prior experience in a similar role and be fluent in English. This position offers numerous benefits including bonuses, training opportunities, and staff discounts.

Benefits

Fantastic employee bonus scheme

Complimentary stays across Dorchester Collection Hotels

50% F&B discount at selected bars and restaurants

Vibrant social events

Training and development opportunities

£1,000 bonus for recommending a friend

Access to immediate well-being advice

Qualifications

• Previous experience in a similar role and knowledge of spa booking systems.
• Fluency in English as it is the primary language used in our hotel.

Responsibilities

• Ensure guests are cared for during their spa visit.
• Supervise the spa and team, manage diary using Spa Soft.
• Lead, motivate, and coordinate the team to uphold service standards.

Skills

Great communication skills

Customer service ethic

Knowledge of spa booking systems

Job description

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We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends but also through our award-winning learning academy, enabling you to achieve the highest standards of craft, service, and leadership, and to become a legend in your own story.

What you'll get

As a Spa Receptionist at Mayfair Park Residences, here are some of the great benefits you will receive:

• Fantastic Employee bonus scheme and excellent service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant social events, including summer parties and winter balls
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loans, rental deposit schemes, and a competitive private pension scheme
• Apprenticeship, training, and development opportunities—from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others
• £1,000 bonus when you recommend a friend
• Access to immediate well-being advice because we care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for ensuring that our guests are cared for during their spa visit. This includes supervising the spa and team, diary management using Spa Soft, training, and carrying out relevant spa duties, while ensuring the desk is covered at all times. You will lead, motivate, and coordinate the team to enhance performance, achieve business goals, and uphold service standards to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving specific spa therapists, treatments, or special occasions. Most of these requests are fulfilled by our Senior Spa Receptionist.

The items shared are the essence of a day in the life of a Spa Receptionist, but we will provide you with specifics on how we care for our hotel.

What you'll bring

• Previous experience in a similar role and knowledge of spa booking systems
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Spa Receptionist, you'll have the opportunity to embody these and continue to build our legacy.
• Great communication skills with a strong customer service ethic, essential for keeping our departments running smoothly.
• Fluency in English, as it is the primary language used in our hotel.