Spa Operations & Guest Experience Manager

Exclusive Collection; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group seeks a Spa Duty Manager for its Spa at South Lodge in Horsham, England. The successful candidate will oversee operations and ensure the highest standards of guest care. Responsibilities include managing housekeeping, resolving customer issues, and training staff. The role offers an opportunity to maximize revenue and create a welcoming environment for guests. Ideal applicants will have experience in hospitality management and strong leadership skills.

Qualifications

• Experience in managing guest services or a similar hospitality role.
• Strong leadership skills to oversee and train Spa employees.
• Ability to create efficient operational processes.

Responsibilities

• Deliver and oversee standards of guest care.
• Manage the operations of the Spa facility.
• Ensure high housekeeping standards are maintained.
• Resolve issues to enhance the customer journey.
• Create processes for smooth Spa operations.
• Maximize revenue through upselling.
• Train and manage Spa staff effectively.

Skills

Guest care management

Operational efficiency

Communication skills

Job description

A luxury hotel group seeks a Spa Duty Manager for its Spa at South Lodge in Horsham, England. The successful candidate will oversee operations and ensure the highest standards of guest care. Responsibilities include managing housekeeping, resolving customer issues, and training staff. The role offers an opportunity to maximize revenue and create a welcoming environment for guests. Ideal applicants will have experience in hospitality management and strong leadership skills.