Spa Manager - Wakefield

Bannatyne Health Club; Wakefield; On-site; Full time

Job summary

A leading health and wellness company in Wakefield is seeking a Spa Manager to oversee daily operations and ensure exceptional customer experiences. You will lead a dedicated team, manage spa treatments, and develop strategies for revenue growth. Candidates should have NVQ Level 2 & 3 qualifications in Beauty Therapy, strong interpersonal skills, and a customer-focused attitude. This position offers competitive pay, a supportive work environment, and numerous perks including gym memberships and bonuses. Join us to elevate wellness experiences for our guests.

Benefits

Complimentary lunch or breakfast

28 days annual leave

Free gym membership

Discounted Spa Treatments - 30%

Career Development training

Qualifications

• Must have NVQ Level 2 & 3 Beauty Therapy qualification.
• Proven experience delivering excellent customer service.
• Ability to work flexible hours, including weekends.

Responsibilities

• Oversee daily operations of the spa.
• Lead and manage a team of therapists and support staff.
• Implement strategies to increase spa revenue and satisfaction.

Skills

Customer-focused attitude

Interpersonal skills

Problem-solving ability

Education

NVQ Level 2 & 3 Beauty Therapy qualification or equivalent

Tools

ELEMIS products knowledge

Job description

Spa Manager - Wakefield

Job Title : Spa Manager

Hours : 40 per week

Rate of Pay : 14.00 per hour

Location : Wakefield

Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager!

Our Perks

• B-fed - complimentary lunch or breakfast. Flexible schedule.
• 28 days annual leave increases with tenure. Free gym membership.
• Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe / bar.
• Career & Personal Development training. Mental Health, Well-Being and EAP Services.
• Length of Service Awards. Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Manager

Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests. Lead, motivate, and manage a team of skilled therapists and support staff.

Develop and implement strategies to increase spa revenue and client satisfaction. Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.

Maintain the highest standards of cleanliness, safety and customer service. Manage inventory, budgets and scheduling to ensure efficient spa operations.

Creating a positive and collaborative work environment promoting professional growth and development.

What we are looking for

Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent. Be KPI driven and results focused.

Have dynamic interpersonal skills and a customer focused attitude. Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.

Proven experience of delivering excellent customer service. Be flexible and proactive in managing multiple priorities.

The ability to make decisions, solve problems and take appropriate action. Experience of managing a team and strong people development skills.

The ability to establish rapport, build trust and demonstrate credibility. Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had knowledge of ELEMIS products and Treatments.

Why Bannatyne?

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.

Ready to take the next step in your career? Apply now and become part of the Bannatyne family.

Join us at Bannatyne, where wellness is our passion and our people make it happen!