Spa Guest Experience Specialist — 40% Wage Access

Thorpe Park Hotel & Spa; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

A reputable hotel and spa in Leeds is seeking a friendly Leisure Assistant. This role involves ensuring the safety and wellbeing of guests while maintaining high spa standards. Responsibilities include greeting guests, conducting pool tests, and upselling services. The position offers benefits such as a competitive salary, flexible wage access, and employee discounts. Candidates should be personable and able to handle pressure. Join a supportive environment with opportunities for training and career growth.

Benefits

Competitive salary

Access to wages as earned

28 days annual leave

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Qualifications

• Friendly and welcoming demeanor.
• Ability to follow health and safety spa procedures.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Greet guests and provide assistance.
• Ensure guest safety during their visit.
• Maintain spa cleanliness and standards.
• Upsell services and products to guests.
• Conduct regular pool tests and operations.

Skills

Customer service

Calm under pressure

Attention to detail

Job description

A reputable hotel and spa in Leeds is seeking a friendly Leisure Assistant. This role involves ensuring the safety and wellbeing of guests while maintaining high spa standards. Responsibilities include greeting guests, conducting pool tests, and upselling services. The position offers benefits such as a competitive salary, flexible wage access, and employee discounts. Candidates should be personable and able to handle pressure. Join a supportive environment with opportunities for training and career growth.