Spa Duty Manager

Exclusive Collection; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group seeks a Spa Duty Manager for its Spa at South Lodge in Horsham, England. The successful candidate will oversee operations and ensure the highest standards of guest care. Responsibilities include managing housekeeping, resolving customer issues, and training staff. The role offers an opportunity to maximize revenue and create a welcoming environment for guests. Ideal applicants will have experience in hospitality management and strong leadership skills.

Qualifications

• Experience in managing guest services or a similar hospitality role.
• Strong leadership skills to oversee and train Spa employees.
• Ability to create efficient operational processes.

Responsibilities

• Deliver and oversee standards of guest care.
• Manage the operations of the Spa facility.
• Ensure high housekeeping standards are maintained.
• Resolve issues to enhance the customer journey.
• Create processes for smooth Spa operations.
• Maximize revenue through upselling.
• Train and manage Spa staff effectively.

Skills

Guest care management

Operational efficiency

Communication skills

Job description

Overview

We are actively seeking an enthusiastic and passionate Spa Duty Manager to join our Management Team at our brand new Spa at South Lodge, an Exclusive Hotel. The Spa Duty Manager role entails delivering and overseeing standards of guest care as well as being responsible for the operations of the building.

Responsibilities

• Deliver and oversee standards of guest care and manage the operations of the building within the Spa.
• Ensure the Spa is at its best in terms of housekeeping standards, and that it is running efficiently and effectively.
• Ensure the customer journey throughout the Spa is executed to a high standard and resolve any issues that may arise.
• Be the face of the Spa, always present to ensure availability to guests even at quieter times if required.
• Create processes and procedures in conjunction with other Spa Managers to ensure smooth running of all Spa operations, e.g., SOP, health and safety, IT systems.
• Upsell all retail and treatments to maximise revenue capture.
• Oversee Spa employees, ensuring all are fully trained to their roles, and address HR issues in a timely manner.

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