Solutions Planning Senior Account Manager

WPP MEDIA; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global media collective in the UK seeks a Senior Account Manager to lead client campaigns and support team development. The ideal candidate will have proven experience in account management, excel in communication, and be capable of mentoring team members. Responsibilities include overseeing campaign delivery, enhancing client relationships, and fostering a culture of excellence within the agency. The position offers career growth in a hybrid work environment, where collaboration and creativity thrive.

Benefits

Competitive medical insurance

Group retirement plans

Significant paid time off

Preferential partner discounts

Employee mental health awareness days

Qualifications

• Proven experience in agency or account management with a strong understanding of the media market.
• Ability to manage sales pipelines and forecast revenue based on data insights.
• Exceptional communication skills to build and maintain client relationships.

Responsibilities

• Oversee campaign delivery, ensuring high standards across the agency.
• Mentor and develop Account Managers to enhance their capabilities.
• Develop strong relationships with clients to understand their challenges and provide solutions.

Skills

Strategic decision-making

Client relationship management

Communication skills

Mentoring

Problem-solving

Tools

Excel

PowerPoint

Job description

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

Role Summary and Impact

The Senior Account Manager is responsible for ensuring the gold standard delivery of client campaigns, audience strategy, and all supporting collateral across the agency patch. This role involves leading educational sessions, developing Account Managers (AMs), and maintaining an exemplary knowledge of products and solutions. The ideal candidate will have a deep understanding of the media landscape and will be adept at strategic decision‑making with senior agency planners and independent clients. They will lead by example and ensure every client interaction with us is a positive one, resulting in continued growth for all.

Key Responsibilities

• Campaign Management: Oversee the delivery of campaigns and brief responses, ensuring high standards across the agency patch.
• Team Development: Mentor and develop AMs, fostering their growth, enhancing their capabilities and ensuring we are collectively working towards delivering our objectives.
• Educational Leadership: Lead agency surgeries and education sessions to share knowledge and best practices.
• Product Expertise: Maintain an exemplary understanding of products and solutions, and apply this knowledge to address key client business challenges, with a view to continuous innovation and improvement.
• Client Engagement: Develop and maintain strong relationships with clients, understanding their business challenges and providing strategic solutions, resulting in trusted, long‑term relationships and business growth.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Core role competencies

Strategic & Commercial Acumen

• Proven experience in agency or account management, with a strong understanding of the media market, dynamics, and competition.
• Ability to manage sales pipelines, forecast revenue, and apply data insights to solve client business challenges.
• Strategic decision‑making and problem‑solving capabilities, with a focus on achieving team and personal goals.

Client & Relationship Management

• Exceptional communication and interpersonal skills, capable of building and maintaining long‑standing, valuable relationships with clients and agencies.
• A track record of establishing high levels of client satisfaction, adept at navigating challenging conversations and proactive problem mitigation.

Leadership & Professional Excellence

• Demonstrable ability to work independently, lead by example, and maintain high standards across all tasks.
• Experience in positively managing or mentoring team members and collaborating effectively with cross‑functional teams.
• Energetic, resilient, and proactive, with a keen eye for detail in media booking, finance, and delivery processes.
• Proficiency in Excel and PowerPoint.

Organisational & Cultural Fit

• Meticulous attention to detail, ensuring compliance with established guidelines and contributing to continuous improvement.
• A proactive learner, keen to stay updated with industry trends, and a positive contributor to wider company initiatives.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in‑office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location.

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