Solutions Engineer - Integrations

Foods Connected; Derry/Londonderry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cloud-based software provider seeks a Solutions Engineer to join their team in Northern Ireland. This role involves supporting customers in integrating their systems, leading technical discussions, and delivering scalable solutions. Candidates should have at least 3 years of experience in a technical customer-facing role and possess strong knowledge of APIs and integration methodologies. Benefits include a competitive salary, career progression opportunities, and generous holiday packages, all aimed at fostering a great working environment.

Benefits

Competitive Base Salary

Clear Career Progression

Generous Holiday Package - 25 Days + 10 Public Holidays

Secure Company Hardware

Private Healthcare & Employee Wellness Classes

Qualifications

• Experience in a technical customer facing role such as Solutions Engineer or Integration Engineer.
• 3+ years of experience required in the industry.
• Proficiency in cloud-based software and system integration.

Responsibilities

• Lead customer integration calls ensuring clear communication.
• Run discovery workshops to understand customer needs.
• Translate customer requirements into actionable solutions.
• Liaise with internal teams to align integrations with customer goals.
• Configure, test and validate customer integrations.
• Troubleshoot integration issues and provide timely solutions.
• Maintain existing integrations ensuring reliability.
• Document integration requirements and technical specifications.
• Provide feedback to internal teams based on customer needs.
• Continuously improve integration processes for efficiency.

Skills

APIs and integration protocols such as REST and SOAP

Data formats including JSON, XML and CSV

Integration tools, automation platforms or iPaaS solutions

Basic scripting or programming proficiency such as C#, JavaScript or Python

Understanding of SQL and relational data structures

Experience collaborating with engineering teams

Familiarity with Agile methodologies

Education

BS in Computer Science, Information Systems or related discipline

3+ years in a technical customer facing role

Experience working with SaaS platforms and system integrations

Job description

A LITTLE INFORMATION ABOUT US!

FoodsConnected is an award winning cloud based software platform that helps retailers and food companies across the world manage their supply chain, quality control and trading and planning management. Our software solutions are currently utilised by 10 of the largest food retailers in the world. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real‑time visibility and reporting on what is happening in their business.

At Foods Connected, we recognise that our employees are our most important asset and we value creating a great working environment to ensure our team enjoy coming into the office every day working together and solving problems for our customers. Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping‑pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.

We’re always keen to welcome talented individuals to join our expanding team. So if you’re driven, with a passion for developing simple software solutions, creating great user experiences, designing scalable solutions for real business challenges and ensuring customer happiness then we’re looking for you!

IS THIS SOMETHING THAT INTERESTS YOU?

This is an opportunity for a Solutions Engineer to join our Professional Services team based in Northern Ireland (Derry or Belfast). You will play a key role in supporting our customers as they integrate their systems with the Foods Connected platform.

The Solutions Engineer will work directly with customers, internal stakeholders and our automation and integration frameworks to design, implement and optimise scalable integrations that enable seamless data flow. You will lead technical discussions, clarify requirements, guide customers through integration options and ensure delivery excellence across all integration projects.

This role is ideal for someone who is technically strong, customer facing and comfortable translating business requirements into practical technical solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements are representative of the typical responsibilities of the role and are not an exhaustive list.

• Lead customer integration calls with technical stakeholders, ensuring clear communication and confidence in our approach.
• Run discovery workshops to understand customer needs, data structures and integration workflows.
• Translate customer requirements into actionable, maintainable solutions using our automation tooling, APIs and other integration frameworks.
• Liaise closely with internal teams including Product, Engineering and Implementation to ensure integrations support customer goals and platform best practices.
• Configure, test and validate customer integrations including data mapping, transformation, automation workflows and API connectivity.
• Troubleshoot integration issues and provide clear, timely solutions to customers and internal teams.
• Maintain and monitor existing integrations, ensuring they remain reliable and aligned with evolving customer requirements.
• Document integration requirements, technical specifications and support materials to ensure clarity and repeatability.
• Provide feedback to Product and Engineering based on customer needs and integration patterns.
• Continuously improve integration processes and methodologies to increase scalability, quality and efficiency.

QUALIFICATIONS: EDUCATION, TRAINING, EXPERIENCE AND COMPETENCIES

Minimum Qualifications

• BS in Computer Science, Information Systems or related discipline, or equivalent practical experience.
• 3+ years in a technical customer facing role such as Solutions Engineer, Integration Engineer, Implementation Engineer or similar.
• Experience working with SaaS platforms and system integrations.

Technical Skills

The Solutions Engineer should have experience with:

• APIs and integration protocols such as REST and SOAP.
• Data formats including JSON, XML and CSV.
• Integration tools, automation platforms or iPaaS solutions.
• Basic scripting or programming proficiency such as C#, JavaScript or Python.
• Understanding of SQL and relational data structures.
• Experience collaborating with engineering teams and reading technical documentation.
• Familiarity with Agile methodologies.

BENEFITS

• Competitive Base Salary
  
• Clear Career Progression
  
• Generous Holiday Package - 25 Days + 10 Public Holidays
• Secure Company Hardware
• Private Healthcare & Employee Wellness Classes