Solutions Architect

Sendbird; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading AI communication platform is seeking a Solutions Architect in London to design and implement customer solutions. This role involves working with teams across Sales and Product to deliver technical support and drive customer engagement, necessitating a strong programming background and experience in both web and mobile platforms. The position offers a hybrid work model, requiring three days a week in-office collaboration.

Benefits

25 days PTO and 8 paid public holidays

Parental leave after 12 months

Private health insurance

Wellness Boost reimbursement

Be Your Best Self annual stipend

Mobile Phone Boost reimbursement

Home Internet Boost

Commute Boost

Qualifications

• Strong programming experience in at least one language.
• Knowledge of web or mobile platforms.
• Ability to manipulate basic web technologies.
• Experience in UX design for chat implementations.
• Capable of troubleshooting complex systems.

Responsibilities

• Work with Customer Success and Sales teams to educate customers.
• Consult with customers on technical and UI design.
• Build tools and vertical solutions for customers.
• Provide feedback to product teams.
• Write resources to assist developer adoption.
• Manage projects for timely integration launches.
• Stay updated on AI agent and messaging trends.

Skills

Solution minded

Passionate about technology

Effective communicator

Education

At least 5 years of professional experience as a full-stack engineer or solutions/customer engineer

Tools

JavaScript

Swift

Objective C

Java

Kotlin

C#

Job description

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations keeping humans in the loop for complex inquiries and re‑engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4000 of the worlds most popular appsincluding industry leaders like Match Group Rakuten Yahoo and CoupangSendbird powers over 7 billion messages every month.

We are looking for a Solutions Architect to collaborate across Sales Customer Success and Product groups to deliver innovative flexible and scalable solutions to our customers. This is a unique opportunity for someone who wants to work directly with customers while delivering value through technical solutions. The Solutions Architect is someone who is flexible with different technologies a quick learner and is looking to be the voice of customers when collaborating with the Product team. This is an ideal role if you are passionate about designing and building technical solutions and are comfortable speaking with developers product managers and C‑level executives.

We observe a hybrid work schedule 3 days / week in our central London office. This role reports to our Global Head of Technical Services who is based in our San Mateo CA headquarters.

What you will do :

• Enable customers - You will work with our Customer Success and Sales teams to educate customers on how to best use Sendbird.
• Lead implementation design - Consult with customers on technical and UI design to architect efficient and scalable solutions to deliver the best user experience.
• Build vertical solutions - Build tools and vertical solutions with Sendbird for customers as the need arises such as third‑party integrations.
• Gather product feedback - Provide customer feedback to product teams and work together to close product feature gaps.
• Write technical resources - Write blog posts tutorials and documentation to make the adoption of Sendbird more accessible to developers.
• Coordinate projects - Help manage projects with multiple stakeholders both internal or external to ensure timely and successful launches of Sendbird integration.
• Become a domain expert - Follow the latest trends and features in the Ai agent and messaging domains. Act as a trusted advisor for our customers when it comes to best practices for implementing these technologies.

Who you are :

• Solution minded- You can listen to the customer understand their needs and how to address them with Sendbird technology.
• Passionate about technology - Youre always eager to learn the latest technologies and you love to dabble in a variety of languages.
• Proactive with engagement - You like to surprise and delight customers by staying one step ahead driving engagement and proving value.
• Effective communicator - You have excellent verbal and written communication skills with the ability to explain complex technical concepts to non‑technical audiences at any level.
• You are a native English speaker and culturally fluid who can cover AMER East and EMEA.
• You have at least 5 years of professional experience as a full‑stack engineer or solutions / customer engineer.
• You are able to travel as needed to do onsite visits (up to 20% of time)

What you will bring :

• You have solid programming experience with at least one programming language such as JavaScript Swift Objective C Java Kotlin or C#.
• You have proven knowledge of at least one web or mobile platform such as iOS Android React Native React or Angular.
• You can manipulate basic web technologies (HTTP HTML WebSocket etc.)
• You are able to guide a good UX design on customer chat implementation.
• You can debug and troubleshoot complex systems in web servers databases and mobile devices.

Our UK benefits include (but are not limited to)

• 25 days PTO 8 paid public holidays 2 volunteer days plus a rest / rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents adoptive parents and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employees pension fund
• Sendbird UK offers private health insurance which includes GP consultations mental health support parent accommodation and home nursing a Healthcare Cash Plan Life Insurance and Employee Assitance Programme
• Wellness Boost : a reimbursement of up to 65 each month for expenses ranging from gym memberships to fitness classes fitness equipment messages or counseling
• Be Your Best Self : An annual stipend of 2000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments gym memberships books fitness classes mental health services and massages
• Mobile Phone Boost : 50% of your monthly phone bill up to 50 eligible for reimbursement
• Home Internet Boost : 45 per month to support your home internet cost
• Commute Boost : 3000 annual budget

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in‑office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds experiences and skill sets. Sendbird is a place where everyone can learn and grow. We respect promote and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle‑tested award‑winning communication APIs Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4000 leading appsincluding DoorDash Match Group Noom and Yahoo SportsSendbird powers over 7 billion conversations every month offering exceptional reliability security and compliance that meet enterprise‑level demands.

Headquartered in California Sendbird is backed by ICONIQ SoftBank Tiger Global Y Combinator and other reputable investors.

Key Skills

Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre‑sales,Management Consulting

Employment Type : Full‑Time

Experience : years

Vacancy : 1