Software Support Consultant

System Recruitment Limited; Remote; GBP 27,000 - 35,000; Full time

Job summary

A leading software company is seeking a Software Support Consultant to join their customer support team, fully remote. This role involves troubleshooting product functionality and serving as the main liaison between the company and its customers. Ideal candidates will have previous experience in technical support and be passionate about customer service. The position offers a salary range of £27,000 – £35,000 plus a 10% bonus and additional benefits such as private medical and pension scheme.

Benefits

10% bonus

Private medical

Pension scheme (5%)

Life assurance

Qualifications

• Previous experience in a technical/software support role.
• Passionate about delivering exceptional customer service and support.
• Flexible and adaptable attitude with excellent organization/time management skills.

Responsibilities

• Resolve issues in product functionality, system configuration/setup, and bugs/enhancements.
• Serve as primary support liaison between company and customer.
• Convey customer feedback to product development and quality assurance staff.

Skills

Software Support Consultant

Customer support

SaaS

Project Management

Helpdesk

Job description

IT Jobs London, England £27000 - £35000 per annum Permanent Apply Now

Software Support Consultant

A leading supplier of award-winning Project Management software have an immediate requirement for a Software support Consultant to join the customer support team.

Key Skills

Software Support Consultant, customer support, SaaS, Project Management, helpdesk

Location

Home based – UK (hours Mon – Fri 11 : 30am – 7 : 30pm)

Salary

Circa £27,000 – £35,000 10% bonus private medical, pension scheme (5%), life assurance

As Software Support Consultant you will have previous experience of working within a technical / software support role and a passion for delivering exceptional customer service and support.

This is a fully remote role (working from home) and the hours are 11 : 30am to 7 : 30pm (Mon – Fri).

As Software Support Consultant you will have a flexible and adaptable attitude and excellent organisation / time management skills.

Your role will include

• Resolving issues in the areas of product functionality, system configuration / setup, and bugs / enhancements.
• Serving as primary support liaison between company and customer.
• Conveying customer feedback to product development and quality assurance staff as appropriate

This is a fantastic opportunity to join a growing company and be part of growing team with career opportunities.

Please click apply now for more details.