Software Support Consultant

System Recruitment Limited; Birmingham; Remote; GBP 27,000 - 35,000; Full time

Job summary

A leading software supplier in the UK is seeking a Software Support Consultant to join their remote customer support team. The role involves resolving software issues and providing exceptional customer service. Ideal candidates should have prior experience in technical support. This position offers a salary of £27,000 – £35,000 with a 10% bonus, private medical, and other benefits.

Benefits

10% bonus

Private medical

Pension scheme (5%)

Life assurance

Qualifications

• Experience in a technical or software support role.
• Passion for delivering exceptional customer service.
• Flexible and adaptable attitude with excellent organization skills.

Responsibilities

• Resolve issues related to product functionality and system configuration.
• Act as the primary support liaison between company and customer.
• Convey customer feedback to product development.

Skills

Software Support Consultant

customer support

SaaS

Project Management

helpdesk

Job description

IT Jobs Birmingham, England £27000 - £35000 per annum Permanent Apply Now

Software Support Consultant

A leading supplier of award-winning Project Management software have an immediate requirement for a Software support Consultant to join the customer support team.

Key Skills:

Software Support Consultant, customer support, SaaS, Project Management, helpdesk

Location:

Home based – UK (hours Mon – Fri 11 : 30am – 7 : 30pm)

Salary:

Circa £27,000 – £35,000 10% bonus private medical, pension scheme (5%), life assurance

As Software Support Consultant you will have previous experience of working within a technical / software support role and have a passion for delivering exceptional customer service and support.

This is a fully remote role (working from home) and the hours are 11 : 30am to 7 : 30pm (Mon – Fri).

As Software Support Consultant you will have a flexible and adaptable attitude and excellent organisation / time management skills.

Your role will include:

• Resolving issues in the areas of product functionality, system configuration / setup, and bugs / enhancements.
• Serving as primary support liaison between company and customer.
• Conveying customer feedback to product development and quality assurance staff as appropriate

This is a fantastic opportunity to join a growing company and be part of growing team with career opportunities.

Please click apply now for more details.