Software Engineer, Engine Support

Unity Technologies; Kemp Town Estate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company in Brighton is seeking a Technical Support Specialist to assist Unity developers with their technical inquiries. Candidates should have experience in C++ and C# programming, along with a passion for problem-solving in the Unity environment. The position offers opportunities for continual learning and development in the fast-paced world of game development.

Qualifications

• Experience in developing and publishing projects built with Unity.
• Willingness to learn new skills and areas of Unity.
• Strong understanding of different Unity Engine features.

Responsibilities

• First line of support for technical inquiries from Unity developers.
• Investigate and solve technical problems in collaboration with customers.
• Improve and develop documentation and technical FAQs.

Skills

C++ programming

C# programming

Debugging and profiling

Customer-facing role experience

Strong communication skills

Tools

Git

SVN

Mercurial

P4

Job description

Overview

Unity Engine Support provides technical solutions to our customers\' hardest problems. Using our in-depth knowledge of Unity, games development, and many other aspects of technology and programming, we help Unity developers in all industries to ship their projects. Our customers have a wide variety of problems, which require quick thinking as well as in-depth analysis. This is where you step in, working to tackle these problems with curiosity, flexibility and positivity. In return, you will be constantly learning about the latest features of Unity, and get to help nurture some of the most exciting games and simulations in development today! This is a permanent position based in our Brighton office. Travel is not required but you will have opportunities to attend conferences and visit customers.

Responsibilities

• You are the first line of support for technical inquiries from Unity developers, tackling and prioritising issues via our online ticketing system
• Investigate, research, profile, debug, and solve technical problems, interacting and collaborating with customers and internal development engineers as needed to do so
• Improve, expand, and develop the documentation, resource materials, and technical FAQs
• Engage in continual professional development through training, hackweeks and self-directed exploration of new Unity features

Qualifications

• Experience in developing and publishing projects built with Unity with excellent knowledge of C++ and C# programming
• Experience in debugging and profiling native apps on mobile or standalone devices
• Strong understanding of several specific Unity Engine features (e.g. DOTS, Unity Physics, Addressables...) in addition to a general understanding of many others, and willingness to learn new skills and areas of Unity
• Passionate about fixing problems and solving technical issues
• Strong oral and written communication skills with various groups of customers and internal teams
• You might also have experience in developing and publishing projects built with other engines
• Experience in a customer facing role
• Knowledge of SCM software (Git, SVN, Mercurial, P4) and available external hosting platforms (e.g. Github, Bitbucket)

Benefits

We offer a wide range of benefits designed to support employees\' well-being and work-life balance. You can read more about them on our site.

About Unity

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity\'s website.

Equal Opportunity

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, and other protected statuses. We provide accommodations in the interview process as needed.