Soft Services Co-ordinator (FTC)

Manchester Arndale; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company in Greater London is seeking a Soft Services Manager to oversee contracted cleaning services. Responsibilities include managing audits, responding to service requests, and ensuring compliance with health and safety standards. The ideal candidate possesses strong communication, customer service, and IT skills. This position offers an initial 3-month contract, with flexibility in hours to accommodate work demands.

Qualifications

• Well presented with excellent communication skills.
• Preferable knowledge of industry cleaning techniques.
• Able to demonstrate good understanding of IT skills.

Responsibilities

• Manage OCS sub-contracted services at UKHSA.
• Complete weekly and monthly audits of services delivered.
• Respond to service requests raised by UKHSA staff.

Skills

Excellent communication skills

Customer service skills

IT skills

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: Ideally 07.00-16.00 with 1hr unpaid lunch although there may be some flexibility

This role is being offered on an initial 3 month fixed term.

Key Responsibilities

• To effectively manage all OCS sub-contracted services at UKHSA ensuring that they engage with contractor teams when attending site to ensure all the necessary permits and risk are in place before work commences.
• Support the Soft Services Manager in completing weekly and monthly audits of services delivered by OCS teams, identifying and supporting close-out of any corrective actions identified
• Support the Soft Services Manager to ensure the contracted services are delivered to the agreed contract specification and standards
• Respond to any service requests raised by UKHSA staff to ensure they are allocated to the correct teams or contractors
• Responsible for managing control of consumable items held on site
• Ensure that the Cleaning Team are working to risk and COSHH assessments and reporting any safety hazards or issues to the Soft Services Manager
• Ensure that training records are in place for everyone in the Team and are kept up to date
• Support the Soft Services Manager with cleaning rotas and deep cleaning schedules
• Support the Soft Services Manager at Daily Start up Meetings with the Team including delivery of Tool Box Talks
• Complete regular PPE checks and task assessments

Qualifications & Skills

• Well presented with excellent communication skills and be able to pass a basic test of spoken and written English language
• Preferable knowledge and experience of industry cleaning techniques, although this can be offered as training
• Preferable knowledge and experience of apply good health and safety practices – understanding and working to risk assessments and method statements, identifying and reporting hazards and near misses. Training will be provided on OCS health and safety systems and processes
• Able to plan and prioritise work schedules
• Excellent customer service skills; the ability to communicate professionally and positively with the Client, customers and colleagues
• Able to demonstrate a good understanding of IT skills – sending emails, input onto excel, etc

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.