Social Media Agent - Part-Time

Sitel; York and North Yorkshire; On-site; GBP 23,000 - 25,000; Part time

Job summary

A leading customer experience company is seeking a Social Media Agent to provide professional support across social platforms. This role involves monitoring customer interactions and ensuring high-quality service. Applicants should have experience in social media moderation and exceptional communication skills. This position is part-time, offering a competitive salary, and is fully remote, available to UK-based candidates only.

Benefits

Rewards and recognition platform

Fully paid training for 2 weeks

Award-winning culture

Growth opportunities

Qualifications

• Previous social media moderation experience is essential.
• Must be empathetic and passionate about delivering exceptional service.
• Able to support through various channels such as phone and email.
• Excellent oral and written communication skills required.

Responsibilities

• Deliver support to customers across social platforms.
• Monitor and respond to customer mentions in real time.
• Investigate posts and identify trends for solution improvement.
• Support customers through voice calls and chat as needed.

Skills

Social media moderation experience

Customer-obsessed mindset

Adaptability across channels

Impeccable communication skills

Job description

Key Details

Salary: £23,809.50 per annum, paid monthly (rising to £24,784.50 from April 2026)

Benefits: Rewards and recognition platform, an award-winning culture, and real growth opportunities

Working Hours: Shifts between Monday to Friday, 08:30 to 17:00 (no weekends, ever!)

Contract Type: Permanent, part-time (20 hours per week)

Training: 2 weeks, fully paid

Location: Work from Home, UK-based only

Start Date: December 2025

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Social Media Agent with Foundever®, you’ll deliver fast, accurate, and professional support to customers across social platforms, helping them with product questions, food quality issues, and product availability for our Client’s brand.

You’ll monitor and respond to addressable mentions in real time, adhering to agreed service levels, while correctly escalating complex cases to Level 2 teams using the proper tools and processes. Every day, you’ll investigate posts, identify trends, and suggest new knowledgebase content or improved solutions based on the insights you gather from the community.

When social volume is low, you may also support customers through other channels such as voice calls, chat, email, or consumer review moderation – ensuring every interaction, no matter the platform, is handled with empathy, accuracy, and a focus on first‑contact resolution.

Who will I be helping?

You will support customers of our Client, one of the world’s leading brands in meat‑free, vegetarian and vegan food products. From everyday home cooks and health‑conscious families to people with specific dietary needs or allergies, you’ll help a diverse community who are passionate about delicious, sustainable, planet‑friendly eating.

Whether they’re a long‑time customer or trying meat‑free for the first time, you’ll be the friendly expert making their experience positive and hassle‑free.

What skills and experience will I need to succeed?

You could be a great fit for this role if you have:

• Experience: Previous social media moderation experience, with the ability to adapt your tone of voice to suit the Client you’re working with
• Customer-Obsessed: Understanding, empathetic and passionate about delivering an exceptional customer experience every time
• Adaptable: Able to support customers through a variety of channels – phone, email, and social media
• Communication Skills: Impeccable oral and written communication skills, with the ability to actively listen to customers

Who is Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well‑known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you’ll be intrigued to discover that Foundever® is a place where 84% of people grow.

How to apply:

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in‑house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your problem‑solving abilities and how you may approach some real‑world customer scenarios.
• Interview and Social Media Assessment: Attend a competency‑based interview with our Hiring Team via video call, and complete an assessment to test your written skills for social media.

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at [e-mail]. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the ’Apply now’ button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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