Social Housing Admin & Call Handler

ARC Group; Grantham; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading social housing contractor is seeking an experienced Administrator / Call Handler in Grantham. This full-time position involves managing calls from tenants, logging maintenance requests, and providing essential customer service. The ideal candidate has prior experience in social housing, strong communication and organizational skills, and a proactive approach to customer care. This role offers a salary range of £27,000-£28,000 per annum, with working hours from 8am to 5pm, Monday to Friday.

Qualifications

• Previous experience within social housing, property services, or housing repairs is essential.
• Confident in dealing with tenants, sometimes in challenging situations.
• Ability to update and maintain systems accurately.

Responsibilities

• Handling inbound and outbound calls from tenants and residents.
• Logging and managing repairs, maintenance requests, and enquiries.
• Providing excellent customer service and resolving issues efficiently.

Skills

Strong communication

Organisational skills

IT literate

Customer service

Team player

Job description

A leading social housing contractor is seeking an experienced Administrator / Call Handler in Grantham. This full-time position involves managing calls from tenants, logging maintenance requests, and providing essential customer service. The ideal candidate has prior experience in social housing, strong communication and organizational skills, and a proactive approach to customer care. This role offers a salary range of £27,000-£28,000 per annum, with working hours from 8am to 5pm, Monday to Friday.