SOC Quality Assurance & Development Lead

Bridewell; Cardiff; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading cyber security services company in the UK is looking for a Quality Assurance and Development Lead to enhance SOC operations. You will drive quality processes, design training programs, and manage incident response playbooks. The role offers a hybrid working policy and requires strong technical expertise. Ideal candidates will have an analytical mindset and experience in SIEM and incident response. Join us to shape the future of cyber security operations.

Benefits

Competitive Salary

25 Days Holiday

Flexible Working

Profit Share Scheme

Company Pension

Employee Shareholder Scheme

Dedicated Training Budget

Life Assurance

Cycle to Work Scheme

Electric Vehicle Scheme

Private Healthcare

Vision Care

Birthday off

Qualifications

• 3+ years of incident response experience is preferred.
• Ability to develop and deliver technical training.
• Strong analytical and problem-solving skills needed.

Responsibilities

• Drive quality and consistency in SOC operations.
• Design frameworks and training programs.
• Create and maintain incident response playbooks.

Skills

Technical skillset equivalent to a Principal SOC Analyst

Strong SIEM experience

Incident Response experience

Familiarity with automation tools

Tools

Microsoft Sentinel

Splunk

Chronicle

Job description

One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world’s most trusted organisations. We are the trusted partner for operators of essential services and provide end‑to‑end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely.

Bridewell holds the Gold level Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly one team.

Bridewell’s Managed Security Services (MSS) division is seeking a highly skilled and proactive Quality Assurance and Development Lead to join our Security Operations Centre (SOC). This pivotal role will drive quality, consistency, and innovation across operational processes, ensuring our analysts deliver exceptional outcomes for our customers. Combining deep technical expertise with a creative mindset, you will design frameworks, labs, and training programmes that elevate team performance and operational excellence.

This is your opportunity to shape the future of SOC operations by embedding quality at the heart of everything we do. You’ll work alongside talented analysts and responders in a fast‑paced, mission‑critical environment that protects UK Critical National Infrastructure and organisations demanding the highest standards of cyber security.

Quality Framework Development

• Establish and maintain a robust AQL‑aligned quality framework for SOC and IR ticket management.
• Define and track KPIs aligned to quality management objectives.

Training & Development

• Design and build lab exercises for Interviewing and candidate assessment.
• New starter onboarding.
• Analyst revision and spot‑check testing.
• Technical development pathways.
• Develop and deliver in‑person technical trainings in areas such as triage, analysis, containment, eradication, Bridewell process specific training.
• Deliver constructive feedback to analysts, develop and deliver their pathways, fostering growth and continuous improvement.
• Deliver training sessions to customer security teams on investigative and response processes.

Process & Playbook Management

• Feedback and drive update incident response playbooks and alert guides to improve quality and operational outcomes.
• Recommend and implement automation opportunities to enrich and enhance quality.

Stakeholder Engagement

• Gather feedback from customers and internal teams to shape quality initiatives, training materials, and frameworks.

Innovation & Continuous Improvement

• Adopt a thinker/creator mindset; identify opportunities, design solutions, and implement them independently.
• Develop processes, materials, and frameworks that support SOC and IR excellence.

Experience Required

• Technical skillset equivalent to a Principal SOC Analyst.
• Strong SIEM experience (such as Microsoft Sentinel, Splunk or Chronicle).
• Incident Response experience (3+ years preferred).
• Familiarity with automation and enrichment tools within SOC environments.

Key Attributes

• Strong analytical and problem‑solving skills.
• Excellent communication and feedback delivery; direct, constructive, and supportive.
• Self‑starter with a creative mindset.
• Passion for quality, process improvement, and team development.

What’s in it for you?

• Competitive Salary
• 25 Days Holiday – Plus buy and sell options
• Flexible Working (around core office hours)
• Profit Share Scheme
• Company Pension
• Employee Shareholder Scheme
• Dedicated Training Budget
• Life Assurance
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Private Healthcare (incl. Gym discounts)
• Vision Care
• Birthday off (After 1 year)

About Bridewell

One of the most exciting prospects in the UK Cyber Security sector today, Bridewell is one of the fastest growing Cyber Security services businesses with a strong track record for delivering complex security projects and providing excellent customer service. Bridewell has an exciting and varied portfolio of clients across Financial Services, Manufacturing, Oil & Gas, Government, Critical National Infrastructure and more. Bridewell holds the Gold level Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly One Team.

Along with our focus on our people, we also have a big focus on sustainability and recognise the role we play in the fight against climate change. Today, Bridewell is proud to be a carbon negative business.

Location

Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion.

Equal Opportunity Statement

Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.