Sleep Service Coordinator

Dolby Medical Home Respiratory Care Ltd; Stirling; On-site; GBP 24,000; Full time

Job summary

A healthcare service provider in Stirling is seeking a Sleep Service Coordinator to provide comprehensive patient support, manage patient calls, and assist with equipment. The role requires strong communication skills and a passion for patient care, offering a starting salary of £23,891 per year along with additional benefits including annual leave and training opportunities.

Benefits

Generous holiday package

Matched pension scheme

Yearly bonus scheme

Free on-site parking

Enhanced maternity leave

Enhanced paternity leave

Qualifications

• Previous phone-based customer service experience is desirable.
• Strong verbal and written communication skills are essential.
• Ability to process and maintain accurate records.

Responsibilities

• Handling patient calls in the sleep call center.
• Providing telephone support to patients and healthcare professionals.
• Maintaining thorough and accurate records.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Empathy

Tools

Computer skills

Job description

We value our people & develop their skills for a better future

Contract Type: Perm - 37.5 hrs per week - Working 5 in 7 days Rota

Closing Date: Monday, January 01, 0001

Vivisol are currently hiring for a Sleep service Coordinator to provide patient support. We are looking for someone to join our dynamic team to carry out patient calls, organise patient visits and provide patients with verbal assistance with equipment.

We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of£23,891.

Hours:37.5-hour week - Working 5 in 7 days rota, rota'd hours between 7am - 8pm. The successful candidate will need to be flexible to work weekends if required

This role is based in Manor Royal, Crawley with free on-site parking and great transport links (bus stop: 1 minute walk, Train Station: 15 minute walk)

Full training will be provided for all new starters and an extensive programme put in place.

Primary Duties & Areas of Responsibility:

• Handling Patient Calls as part of the sleep call centre.
• Administration of patient orders.
• General administration and data entry.
• Telephone support for patients, relatives and healthcare professionals.
• Provide first line support to all patients requiring assistance E-Mail, telephone, letter and SMS
• Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient
• Investigate and resolve customer complaints and resolve complaints quickly and patiently
• Maintain thorough and accurate records

Required Experience:

• Previous customer service experience (Phone based desirable)
• Excellent communication skills (verbal and written)
• An Enhanced DBS (provided for you as part of the probation process)
• Effective Telephone and clear communication skills
• Empathetic and a problem solver
• Team player
• Trustworthy, reliable & ethical
• Good organisational skills
• Excellent computer skills and accuracy

Who we are

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team

“Working Together to Improve Lives by Inspiring Excellence in Home Healthcare” is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com

Job Types: Full-time, Permanent

Pay: £23,891.00 per year

• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Referral programme
• Sick pay

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

Vivisol UK
Palladian, Manor Court,
Manor Royal,
Crawley,
RH10 9PY

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