Site Support Assistant

Medicines and Healthcare products Regulatory Agency; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government regulatory agency is seeking a Site Support Assistant for a permanent full-time role. This position will be based at 10 South Colonnade, Canary Wharf, London, providing essential support activities for facilities management. Responsibilities include managing site services, stock procurement, and utilizing various industrial equipment. The ideal candidate should have a good understanding of commercial software systems and experience in a facilities environment. This role offers a chance to contribute to science delivery within a vital regulatory framework.

Qualifications

• Demonstrated ability to work independently and manage a varied workload.
• Good standard of education including English and Maths.
• Experience operating Forklift Truck and other specialist equipment.

Responsibilities

• Provide site support activities to the Agency and ILS teams.
• Collate and track site data for meaningful analysis.
• Manage stock checking and procurement for the Agency.

Skills

Understanding a wide range of commercial and inventory software systems

Experience in facilities based environment

Good communication skills

Education

High School Graduate or equivalent experience

Tools

MS Office software (Word, Excel)

Industrial equipment

Job description

Overview

• Job Category Administration / Corporate Support
• Posting Date 01/29/2026, 02:24 PM
• Apply Before 02/05/2026, 11:55 PM
• Degree Level High School Graduate
• Grade EO(I)
• Locations * Agency HQ
• Contract Type Permanent
• Shortlisting Date 13 February 2026
• Interview Date 23rd and 24th February

Please note: Your application will autosave every few seconds so if you need to come back to your draft application, please enter your email and the verification code and you can start where you left off.

Applications cannot be accessed or edited once submitted, if you require your answers for reference please keep a copy.

Role summary

We are currently looking for a Site Support Assistant to join our Facilities & Laboratories Services Function within the Corporate group.

This is a full-time opportunity, on a permanent basis. This role will be based onsite at 10 South Colonnade, Canary Wharf London, E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.

What’s the role?

This role provides essential site support activities to both sites, assisting and/or deputising for the Site Support Co-ordinator as required. The post holder will largely work on their own initiative, organising their tasks and prioritises own workload to accommodate unpredicted events with limited guidance from the line manager, i.e. the post holder is managed, not supervised. The role is seen as a valued and essential customer facing role at 10SC and is part of the delivery of science at NIBSC.

Key responsibilities

• As the main point of contact for both sites services, providing support to the Agency and ILS teams, either via Government Property Agency (GPA), Government Hubs Team (GHT) or ILS. Responsible for ensuring all enquiries, both verbal and via the FLS inbox are dealt with in a timely manner to provide excellent Facilities support to all agency sites.
• Collate, log and track a wide range of site data in spreadsheets and by other means to provide meaningful data analysis and information across all sites. Responsible for processing, documenting and tracking all services requests for the Agency.
• Stores and goods in – stock checking and stock control, including procurement of consumables, chemicals and other materials to maintain stock levels at all times for use by the Agency and by Science, Research and Innovation (S,R&I).
• Delivering all goods, equipment and materials to the S,R&I laboratories in a timely manner and to the correct sites, ensuring critical temperature sensitive goods are delivered within the tight deadlines, dealing with any issues and ensuring the cold chain is maintained.
• Operation of various specialist equipment and systems / services, including Baler, Forklift Truck, Compactor, Site Wide Gas Systems and Manifolds to ensure the site is kept clear of waste and other items and laboratory gases are available for use at all times.
• Ensuring the safe, effective, and efficient use of the Site Wide Storage facility and hazardous chemical waste processes, including access and documentation.
• Maintain good relationships with supply companies for goods and equipment, through good communications as well as liaising with Agency staff at all levels to deal with issues and problems that arise, investigating and resolving such issues, such as supply issues or invoice queries or booking and tracking of outgoing courier deliveries.

Who are we looking for?

Oursuccessful candidatewill demonstrate the following:

• Behaviour Criteria:
• Delivering at Pace (A)
• Managing a quality service (A)
• Communicating and Influencing (A, I)
• Leadership (A, I)
• Making Effective Decisions (A, I)

• Experience Criteria:
• Understanding a wide range of commercial and inventory software systems and use of industrial equipment. (A, I)
• Experience and understanding of working in facilities based environment. (A, I)

• Technical Criteria:
• A good standard of education including English and Maths with knowledge of stock management or equivalent relevant experience (A, I)
• Qualified / knowledge of use MS Office software such as Word and Excel as well as finance & procurement software systems and databases (A, I)

Application process

Online application form includes questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.

Interview can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria: Managing a quality service.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided—ensure you have read these thoroughly and allow sufficient time. You can view the competencies for this role in the job description.

Additional information

Use of AI in Job Applications - Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified, applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

If you require any disability related adjustments at any point during the process, please contact [e-mail] as soon as possible.

Closing date: 05 February 2026

Shortlisting date: 13 February 2026

Interview date: 23 and 24 February 2026 (Interviews will take place either face to face or via MS Teams – details will be confirmed after shortlist)

If you need assistance applying for this role or have any other questions, please contact [e-mail]

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.

Security and compliance - Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Vaccination and health - Certain roles within the MHRA may require vaccinations or health surveillance depending on the role.

Pre-employment checks - Applicants who are successful at interview will be subject to a check on the Internal Fraud Database (IFD).

Additional notes - The agency is made up of c.1300 staff across two main centres and other locations; details are included in the full description.