Site Reliability Engineer

Amplience Ltd.; Tees Valley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking a Site Reliability Engineer to join its Reliability Team. This role involves designing, building, and maintaining services to ensure platform stability and observability. Candidates should have experience in backend engineering with Java and TypeScript, along with expertise in AWS and DataDog. Key responsibilities include enhancing system reliability, adopting SRE practices, and collaborating with cross-functional teams. A commitment to operational excellence is essential. Competitive benefits and a supportive work environment are offered.

Benefits

Pension Scheme

25 days annual leave

Enhanced Maternity Leave

Enhanced Paternity Leave

Study Leave

Birthday Leave

Company‑Wide Recharge Days

Holiday Buy Scheme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Charity/Volunteer Days

Payroll Giving

Eyecare

Employee Referral Bonus

Qualifications

• Experience in backend engineering with a focus on maintainable APIs.
• Proficient in AWS services including Lambda and ECS/EKS.
• Familiarity with monitoring tools like DataDog for service health.

Responsibilities

• Build and maintain high-quality, maintainable services and APIs.
• Develop cloud-native workloads and understand AWS services.
• Create and maintain dashboards and monitoring alerts to ensure visibility.
• Design and operate CI/CD processes for software deployments.
• Collaborate closely with product teams for reliability improvements.
• Participate in incident response and root cause analysis.

Skills

Backend Engineering (Java & TypeScript)

AWS Cloud Engineering

Observability & Monitoring (DataDog)

CI/CD (GitHub Actions)

API-First Development

Understanding the Customer Journey

Adopting SRE Practices

Rapid Project Onboarding

Operational Excellence

Tools

AWS

DataDog

Java

TypeScript

Job description

Site Reliability Engineer

Department: Engineering

Employment Type: Full Time

Location: Middlesbrough, UK

Description

As a Site Reliability Engineer, you will work within the Reliability Team to design, build, and maintain the services and tooling that ensure our platform remains stable, scalable, and observable. You will contribute to the reliability of systems across the entire customer journey, from content delivery to back‑office management systems, ensuring a seamless and dependable experience for our customers and their end‑users.

In this role, you will adopt an API‑first approach, collaborate closely with SREs, platform teams, and product stakeholders, and work extensively with AWS and DataDog. You will also be expected to quickly pick up new projects, work autonomously, and champion modern SRE practices across the organisation.

Key Responsibilities

• Backend Engineering (Java & TypeScript) – Build and maintain high‑quality, maintainable services and APIs using Java and TypeScript, working on the latest modern frameworks to legacy in‑house frameworks.
• AWS Cloud Engineering (AWS CDK) – Develop, operate & understand cloud‑native workloads using AWS services such as Lambda, ECS/EKS, DynamoDB, and S3.
• Observability & Monitoring (DataDog) – Create and maintain dashboards, alerts, logs, and distributed traces to ensure service health and visibility and use these to fault‑find and investigate issues.
• CI/CD (GitHub Actions) – Develop, design and operate Continuous Integration and Continuous Delivery processes for testing and deploying software.
• API‑First Development – Design and work with clear, consistent APIs that support customer journeys and cross‑team integrations.
• Understanding the Customer Journey – Work with product teams to understand end‑to‑end customer flows and ensure reliability improvements have meaningful user impact.
• Adopting SRE Practices – Contribute to building SLIs/SLOs, error budgets, resilience patterns, automation, and operational readiness checks.
• Rapid Project Onboarding – Quickly understand and contribute to systems, domains, and codebases with minimal ramp‑up time.
• Operational Excellence – Participate in incident response, root cause analysis, and continuous improvement activities to reduce toil and enhance reliability.

Benefits

• Pension Scheme
  • Auto‑enrolled after 3 months’ service
  • Salary sacrifice scheme to maximise tax efficiency
  • 5% employee contribution, matched by 5% from Amplience
  • Pension broker: Titan Group (offers financial advice)
  • Pension provider: Aegon (moved from Aviva in 2024)
• Annual Leave
  • 25 days paid holiday as standard
• Length of Service Entitlement
  • UK Team Entitlement
    • 3+ years continuous service | 26 days annual leave entitlement
    • 4+ years continuous service | 27 days annual leave entitlement
    • 5+ years continuous service | 28 days annual leave entitlement
    • 6+ years continuous service | 29 days annual leave entitlement
    • 7+ years continuous service | 30 days annual leave entitlement
• Enhanced Maternity Leave
  • 12 weeks full pay
  • 12 weeks at 50% pay
  • 15 weeks at statutory maternity pay (SMP)
  • 13 weeks unpaid
• Enhanced Paternity Leave
  • 2 weeks full pay
• Sick Pay
  • Up to one month’s full pay per calendar year (at company discretion, with medical certificate)
• Study Leave
  • 5 days for employees on accredited long‑term courses (12+ months)
• Birthday Leave
  • One paid day off during your birthday month
• Company‑Wide Recharge Days
  • One day off per quarter for the whole business – rest, recharge, and reset
• All roles are laptop‑enabled
• Working arrangements agreed with your line manager
• Freedom Fridays: Finish early on Fridays to support work‑life balance (full‑time employees only)
• Holiday Buy Scheme
  • Purchase up to 5 extra days per year, repaid through salary deductions
• Cycle to Work Scheme
  • Save on bikes & accessories via tax‑efficient payments (Blackhawk Network)
• Tech Scheme
  • Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)
• Season Ticket Loan
  • Advance loans available for travel tickets, repaid via payroll
• Charity/Volunteer Days
  • Up to 3 paid days a year for volunteering or charity work
• Payroll Giving (CAF – Give As You Earn)
  • Tax‑free donations to UK charities, directly from your salary
• Eyecare
  • Reimbursement for a standard eye exam every two years
• Employee Referral Bonus
  • £1,000 / €1,139 / $1,337
  • 50% paid at 4 months, 50% at 7 months post‑hire

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Amplience UK Ltd. / Amplience, Inc. is an equal‑opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amplience fosters a business culture where ideas and decisions from all people help us grow, innovate, create and be relevant in a rapidly changing world.