Single Point of Access - Children’s Emotional Wellbeing Co-ordinator

NHS; Wales; On-site; GBP 30,000 - 38,000; Full time

Job summary

A healthcare organization seeks a Wellbeing Co-ordinator for children's emotional wellbeing. The role focuses on multi-agency collaboration, supporting families, and administrative duties. Candidates must possess a degree, strong IT and communication skills, and relevant experience in service-facing roles. The position offers a unique opportunity to improve outcomes for young people and play a crucial role within the NHS in Wales. Benefits include a pension and career growth opportunities.

Benefits

Generous leave

Flexible work arrangements

Career development opportunities

Qualifications

• Experience working in a service-user-facing role with the public.
• Experience in NHS, Education, or Social services, preferably in mental health.
• Experience collaborating with multidisciplinary teams.

Responsibilities

• Facilitate multi-agency wellbeing panels for children and families.
• Provide administrative support to locality-based teams.
• Act as the first point of contact for referrers and families.

Skills

Excellent IT skills

Written and verbal communication

Analytic and judgement skills

Negotiation and relationship skills

Education

Degree level education or equivalent

Tools

Microsoft Office

Job description

Single Point of Access- Children’s Emotional Wellbeing Co-ordinator

The closing date is 21 January 2026

A new and exciting opportunity has arisen to join a cross‑sector initiative focused on improving outcomes for children and young people. The Wellbeing Coordinator will play a central role in bringing partners together across organisational boundaries to support the emotional wellbeing needs of children and young people, particularly those with complex circumstances.

We have 3 Wellbeing Coordinator positions available, one based in each of the local authority locality teams: Merthyr, Bridgend, and Rhondda Cynon Taff. A professional registration is not required for this position.

The successful applicant will facilitate a multi‑agency wellbeing panel that brings together professionals from health, education, local authority and other key services. The role promotes integrated, collaborative working and maintains strong relationships across services to reduce inequalities and strengthen pathways for children and young people with more complex needs.

This new role will ensure high quality information sharing, decision‑making and follow‑up actions to champion the child‑centred approach that improves experiences and outcomes for children, young people and families in our community.

Main duties of the job

The single point of access for children's emotional wellbeing (SPACE‑Wellbeing) is a process for children and young people with mental health and emotional wellbeing concerns, where a multi‑disciplinary team will make decisions on provision for children, young people and their families to access the right support, first time, from the right person.

The co‑ordinator will provide a proactive, comprehensive administrative and clerical support function to the locality‑based multi‑disciplinary/agency team.

Working within one of the three Local Authority areas of Cwm Taf Morgannwg (RCT, Bridgend, Merthyr Tydfil), the SPACE‑Wellbeing co‑ordinator will be a pivotal and central role in ensuring effective integrated working in their locality area.

Often the first point of contact for referrers, other professionals, families/carers and other members of the child/young person’s network, the co‑ordinator will elicit further information about the family’s needs and about what is important to the family where referral information is limited.

Welsh Skills Desirable

This post is advertised as Welsh Desirable at Level 3 Speaking/Listening (or ‘B1’ Level if you’ve learnt Welsh as an adult). This doesn’t mean you have to be fluent or able to write long reports in Welsh; it just means being able to hold simple conversations with patients. Have a look at the ‘Croeso Candidate!’ guide attached below for more information.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM—a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Person Specification

Qualification & Knowledge

• Educated to Degree level or equivalent level of skills, knowledge and experience.
• In‑depth knowledge of Health Service Management.
• Knowledge of demand/capacity modelling techniques.
• Ability to use all Microsoft Office packages and have excellent IT skills.
• Evidence of continued professional development.
• Qualifications/courses taken in line with management/supervising.
• Knowledge of Business Case procedures.
• Understanding of Freedom of Information and all other Statutory Information Legislation.
• Knowledge and understanding of wider political and social drivers that influence service delivery within the NHS.

Experience

• Experience of working in a service‑user‑facing role involving regular contact with the public.
• Experience of working for the NHS, Education or Social services, ideally within a child‑friendly mental health environment; hospital, community or children’s services.
• Experience of working with clinicians and senior managers across the whole system.
• Experience of working in a multi‑agency manner.
• Experience in extracting, manipulating and interpreting data from a variety of systems.
• Experience of people management.
• Experience of implementing change and understanding the change management process.

Skills & Attributes

• Excellent IT skills and highly competent user of IT applications to include Outlook, Word, PowerPoint and databases.
• Excellent written and verbal communication skills.
• Ability to influence staff at all levels of the organisation.
• Self‑motivated and able to motivate others.
• Good negotiation and relationship skills.
• Excellent analytic and judgement skills.
• Excellent attention to detail.
• Proven ability to meet deadlines and work under pressure, including the ability to undertake several initiatives at a time.
• Ability to plan effectively to ensure timely and efficient methods of sharing data/reports with a large number of stakeholders.
• Ability to meet agreed objectives and work independently, often under pressure to meet tight deadlines.
• Ability to assess and to raise concerns, as appropriate, to senior management or clinicians.
• Ability to chair meetings successfully.

Other Role Requirements

• A personal commitment to supporting the mental health and emotional wellbeing of children, young people and their families.
• Empathetic, calm and service‑user‑focused.
• Effective team worker.
• Appetite for hard work and challenges.
• Sound work ethic and flexible attitude.
• Compassionate, with commitment to Equality and Diversity.
• Ability to move between sites within the Health Board in a timely manner as demanded by the job role.
• Welsh Speaker (Level 1) or willingness to work towards achieving this level.
• Enthusiastic, committed, proactive and innovative.
• Welsh Language Speaking/Listening Skills at Level 3 or above.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.