Showroom Team Leader

Michael Page Legal; Bury St Edmunds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A medium-sized enterprise in luxury trades is seeking a motivated Showroom Team Leader in Bury St Edmunds. This role requires strong organizational skills and the ability to lead a team effectively. Responsibilities include managing sales calls, creating quotations, and providing exceptional customer service. The ideal candidate has a minimum of 2 years sales experience and a strong customer focus. The company offers a competitive salary package, employee assistance program, and various employee benefits.

Benefits

Competitive salary package

Employee assistance program

Enhanced parental leave

Company pension

Healthcare cash plan

Discount on products

Wellbeing initiatives

2 volunteering days each year

Qualifications

• Minimum of 2 years sales experience required.
• Experience in the luxury goods market is desirable.
• Must be self-motivated and able to inspire others.

Responsibilities

• Answer incoming sales calls and make outbound calls.
• Create quotations, process payments, and arrange deliveries.
• Welcome customers to the showroom and build client relationships.
• Guide the sales team in closing sales and resolve customer complaints.

Skills

Sales experience

Customer focus

Organizational skills

Excellent communication

Team leadership

CRM usage

Microsoft Office

Job description

We are seeking a motivated Showroom Team Leader to join our team in the trade industry. This role requires an individual with strong organisational skills and the ability to lead a team effectively.

Client Details

The hiring company is a medium-sized enterprise within the luxury trades servicing industry, offering a supportive and professional work environment. They are dedicated to providing exceptional service to their clients and maintaining high standards in all aspects of their business.

Description

• Answering incoming sales calls
• Making outbound calls to our customer database
• Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
• Updating the CRM system with relevant client information and daily activity
• Arranging samples to be dispatchedWelcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
• Problem resolution
• Handle customer complaints
• Guide the sales team in closing sales
• Assist with new starter inductions and training

Profile

• Experience in a sales environment
• Experience in the luxury goods market (desirable)
• Knowledge of interiors (desirable)
• Extremely well organised and able to prioritise tasks
• Enthusiastic and hands on - this is a busy, fast-paced company
• Self-motivated with the ability to inspire those around you
• Strong customer focus
• Excellent communicator
• Minimum of 2 years sales experience
• Must have experience in using a CRM
• Familiar with Microsoft office

Job Offer

• A great place to work with a friendly and welcoming team
• Competitive salary package.
• Employee assistance program.
• Competitive holiday allowances with the option to buy holiday.
• Enhanced parental leave.
• Company pension.
• Healthcare cash plan provided by Simply Health.
• Employee and friends and family discount on Quorn Stone products.
• Employee wellbeing initiatives with Mental Health First Aiders available across the business.
• 2 volunteering days each year.