Showroom Host

Porsche Retail; London; On-site; GBP 32,000; Part time

Job summary

A prestigious automotive company in London seeks a Showroom Host / Centre Support Assistant to be the welcoming face for visitors. In this role, you will ensure an outstanding customer journey, engage with customers, and support the showroom operations. Applicants should have strong communication skills and a background in customer service. Competitive salary and benefits package offered.

Benefits

Competitive salary with bonus

33 days annual leave

Preferential rates for services and products

Mental health support

Pension scheme

Qualifications

• Experience in hospitality or retail, or a similar customer-facing role.
• Friendly demeanor with the ability to manage multiple tasks efficiently.

Responsibilities

• Welcome visitors and guide them through the showroom.
• Manage incoming calls and direct them as needed.
• Maintain cleanliness and organization of the showroom.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Team orientated mindset

Basic computer skills

Job description

Overview

Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world's most iconic brands and join Porsche Centre Mayfair. As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand. When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offer refreshments and ensure the waiting areas are well stocked and clean
• Gather customer feedback and insights to improve the showroom experience and report any concerns
• Support administrative tasks as required

Skills and Experience

• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Good organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset
• Basic computer skills (Microsoft Office, customer database systems)

Desirable Experience

• Full Driving Licence
• Experience of working in a large franchised automotive dealership

Equality, Diversity and Inclusion

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believes diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

What We Offer

• Part time or Full-time hours on a rotating shift pattern, 8am to 6pm daily
• £31,500 pro-rata plus 10% monthly bonus
• 33 days per year, pro rata
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting wellbeing

About Porsche Mayfair

Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. It is located across from Green Park and near luxury retail brands and restaurants. Staff have access to subsidised parking and Green Park tube is within a 2-minute walk.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture is based on trust, integrity and empowerment, with a focus on customer and colleague success.

Applying

Please note that eRecruitSmart is advertising the role of Showroom Host / Centre Support Assistant on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you.