Shop Supervisor

SK Business Services Ltd; Leeds; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading retail company in Leeds is seeking an enthusiastic Shop Supervisor to oversee operations in a busy retail store and Post Office. The successful candidate will manage daily activities, ensure compliance with regulations, and provide excellent customer service. This role requires strong leadership skills and experience in a retail environment. Competitive salary offered based on experience.

Qualifications

• Previous experience in retail, ideally in a supervisory role.
• High attention to detail and a strong sense of responsibility.
• Ability to work under pressure and manage a busy store.

Responsibilities

• Supervise daily operations on the shop floor, including opening and closing duties.
• Lead and motivate a small team of shop assistants.
• Ensure compliance with Post Office procedures and security regulations.

Skills

Leadership skills

Customer service

Attention to detail

Problem-solving

Communication skills

Job description

Overview

Job Title: Shop Supervisor (Retail & Post Office)

Location: Leeds, West Yorkshire

Job Type: Full-Time

Salary: 33500 GBP to 38000 GBP based on experience

Start Date: 07 November 2025

We are looking for a reliable and enthusiastic Shop Supervisor to join our team at our busy retail store, which also includes a Post Office counter. This is a hands-on role where you’ll be responsible for the day-to-day running of the shop floor, supporting the team, delivering excellent customer service, and ensuring smooth and compliant operation of Post Office services.

This is a fantastic opportunity for someone with strong leadership skills and a background in retail, who is also confident in working in a regulated environment like the Post Office.

Responsibilities

• Retail Shop Duties
  • Supervise daily operations on the shop floor, including opening and closing duties.
  • Lead and motivate a small team of shop assistants.
  • Monitor legal and safety compliance to manage and avoid operational problems and uphold shop standards, including cash management and stock control.
  • Handle customer queries and resolve issues promptly and professionally.
  • Ensure the store remains clean, organised, and welcoming at all times.
  • Monitor sales and assist with promotional displays.
  • Complete cashing-up procedures and ensure accurate handling of money.

• Post Office Duties
  • Oversee and support the delivery of Post Office services including mail handling, bill payments, banking transactions, and identity verification services.
  • Ensure compliance with Post Office procedures and security regulations.
  • Assist or cover the Post Office counter when trained and authorised.
  • Support Post Office audits and reporting requirements.
  • Maintain accurate records and ensure customer data is handled confidentially.

What We’re Looking For

• Previous experience in retail, ideally in a supervisory role.
• Strong customer service and communication skills.
• High attention to detail and a strong sense of responsibility.
• Ability to work under pressure and manage a busy store environment.
• A proactive, hands-on approach to problem-solving and team management.
• Willingness to undertake Post Office training and compliance checks (if not already trained).

Desirable (but not essential)

• Previous experience working in a Post Office or in a regulated customer service role.
• Knowledge of cash handling, security procedures, and health & safety in a retail environment.