Shop Mechanic/Manager

Draft amp Flow Ltd; Aberfeldy; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading two-wheel solutions provider in Scotland is looking for a Customer Service Administrator to enhance customer experience and support sales initiatives. The successful applicant will be results-oriented with strong relationship management skills and a passion for cycling. This office-based role offers 24 days of annual leave, career progression, and a pension contribution.

Benefits

24 days annual leave

Career progression opportunities

Pension contribution

Qualifications

• An entrepreneurial mindset with a 'can do' attitude.
• Strong interest and knowledge in the cycling and fitness sector.
• Good knowledge of Microsoft Office is necessary.
• Prior experience in the bicycle industry is preferred.

Responsibilities

• Serve as the first point of contact for customers via various communication channels.
• Check and process orders efficiently.
• Advise customers on products, offers, and promotions.
• Process customer payments accurately.
• Execute sales and service initiatives to meet company targets.
• Assist with sales office administration and CRM system updates.

Skills

Entrepreneurial mindset

Interest in cycling and fitness

Knowledge of Microsoft Office

Experience in the bicycle industry

Job description

Salary Range: From £28,000 p/a

At Chicken CycleKit, a company with over a century of industry experience, we continue to be a market leader in two‑wheel solutions, offering premium cycles and accessories to a wide range of customers.

Due to further expansion of the company, we are looking for an additional Customer Service Administrator. The successful candidate will be a results‑focused individual with strong account/relationship management skills and brand awareness, working collaboratively with our external Area Sales Managers to help achieve company goals and grow revenues. This role focuses on providing an excellent customer experience, maintaining and reviewing ongoing business, and generating new sales opportunities in an ever‑shifting marketplace.

Key Responsibilities

• Servicing our customers as the first point of contact when they contact Chicken CycleKit via email, online messaging or telephone.
• Checking and processing orders.
• Advising customers on their requirements, informing them about unique offers, promotions and new exciting products that could be of interest to them.
• Processing customer payments.
• Help execute Chicken CycleKit’s sales and service initiatives, closely aligned with the company goals to reach and surpass revenue and profitability targets.
• Aid with all aspects of sales office administration, including the computer system, CRM system, notification of website updates, and anything that eases general office efficiency.

Benefits

• 24 days annual leave, increasing with length of service + 8 days public holiday.
• Career progression with a fast‑growing company.
• Pension contribution.

As this role is office based, the ideal candidate would be located close to Leighton Buzzard, LU7.

So, what are you waiting for? The opportunities you seek could be yours for the taking!

Skills/Experience Required

• An entrepreneurial mindset with a ‘can do’ attitude and desire to roll up the sleeves when necessary to get the job done.
• The ideal candidate is an avid cyclist and has a strong interest in, and knowledge of, the cycling & fitness arena.
• A good knowledge of Microsoft Office.
• Experience working in the bicycle industry.