Shop managers

Oxfam; Royal Wootton Bassett; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global charitable organization is seeking a Shop Manager in Royal Wootton Bassett. This role involves motivating teams, managing shop operations, and ensuring high customer engagement. The ideal candidate will have significant leadership experience, excellent communication skills, and a passion for empowering diverse communities. Commitment to Oxfam's values and principles of equity and diversity is essential. The role offers an engaging environment to make a social impact through retail.

Responsibilities

• Motivate teams and create an energised work environment.
• Manage and develop shop operations and retail processes.
• Build and retain a strong team.

Skills

Leadership qualities

Team development

Results-driven

Delegation and coaching

Communication skills

Time management

Resilience

Motivation

Adaptability

Commercial awareness

Financial report interpretation

IT literacy

Job description

Job Overview

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited. We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business. Often the only paid member of staff, our managers are comfortable in this environment, enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.

Qualifications and Experience

• Significant leadership qualities and experience.
• Ability to build, retain and develop a team.
• Strong drive to achieve results through others.
• Ability to delegate, coach and listen.
• Enjoys working with people and has a friendly and approachable manner.
• Ability to manage time under conflicting priorities.
• Ability to demonstrate resilience to the everyday pressures that come with the role.
• Excellent communication skills.
• Ability to motivate self and others.
• High level of motivation, enthusiasm and a sense of fun.
• Open and adaptable to change and able to support others through it.
• Commercial awareness and judgement.
• Ability to establish and maintain successful retail processes and merchandising.
• Ability to understand and interpret basic financial reports.
• IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.)
• Eager and required to adhere to Oxfam's principles and values as well as the promotion of diversity and gender rights.
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.

Employment Conditions

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will also be subject to extensive background checking, including a Disclosure and Barring Service (DBS) check, as this role involves unsupervised access to these groups. For full information surrounding DBS and the vacancy, please view the full job description.

Commitment to Diversity

• We need to dismantle the unequal power structures that exist everywhere, including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

About Oxfam

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won't stop until every person on the planet can enjoy life free from poverty.

Oxfam shops have been open for business since 1948, and are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.