Shop Manager - Charity Retail

C2 Recruitment.; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charity retail organization in London is seeking a Store Manager to oversee daily operations and lead a team. Responsibilities include achieving financial targets, managing store performance, and engaging with the local community. Ideal candidates have prior retail management experience and a passion for the charity sector.

Qualifications

• Previous Store Manager/Assistant Manager experience within charity or retail.
• Ability to engage customers through outstanding communication skills.
• Proven track record of managing a large team.
• Experience in achieving targets in a customer-focused environment.

Responsibilities

• Oversee the maintenance and health & safety of the shop.
• Lead and develop your team to meet store targets.
• Visual merchandising the store and driving new business.
• Deliver annual store financial and contribution targets.

Skills

Communication skills

Team management

KPI awareness

Customer service

Job description

Responsibilities

• You will work closely with the Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop.
• Responsible for the smooth running of the store in accordance with company guidelines
• Deliver annual store financial and contribution targets.
• Deliver against store KPI's.
• Lead and develop your team.
• Recruitment and selection of new team members.
• Visual merchandising the store, maximising all opportunities.
• Driving new business into the store.
• Liaising with the local community.
• Recruiting volunteers for the store.

Qualifications

• Previous Store Manager/Assistant Manager experience within charity or retail.
• Have the ability to engage customers through outstanding communication, questioning and listening skills.
• KPI aware and driven.
• Experience of working to targets in a customer focused environment.
• Energy, drive and a positive can-do attitude.
• Flexible to cover store opening hours and weekends.
• Proven track record of successful delivery of a high growth, profitable operation.
• Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills.
• An understanding of charity retail would be a distinct advantage and a passion for the charity sector.
• Flexible to work weekends.