Shop Manager

Greggs; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fast-food retailer in the UK is seeking a Shop Manager to lead a team in delivering exceptional customer service across multiple channels. The ideal candidate has supervisor experience and a background in food retail. This role offers competitive pay, employee discounts, and a supportive workplace culture.

Benefits

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

10% profit share

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with contributions match

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Track record as a Supervisor or Line Manager.
• Experience in food-on-the-go or retail environments.
• Supportive of an inclusive culture.

Responsibilities

• Lead the team to deliver amazing results and maintain excellent shop standards.
• Drive high performance through recruitment, training, and colleague engagement.
• Ensure the shop is clean, well-stocked and welcoming.

Skills

Customer service excellence

Team leadership

Food preparation

Engagement and development

Job description

Overview

About the role Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

Responsibilities

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers About Greggs.