Shop Manager

Salvation Army Trading Company Limited (SATCoL); Leeds; On-site; GBP 100,000 - 125,000; Full time

Job summary

A charity organization is seeking a Shop Manager in Leeds to oversee daily operations, ensure exceptional customer service, and manage volunteer recruitment. This role involves significant community engagement and a passion for sustainability. Excellent benefits include a virtual GP service and 26 days holiday per year plus bank holidays.

Benefits

Virtual GP service

Strong pension scheme

26 days holiday plus bank holidays

Qualifications

• Resilient and supportive with a hands-on approach.
• Positive attitude towards customer service.
• Pride in maintaining high standards.

Responsibilities

• Run the shop day-to-day with customer service focus.
• Prepare and sort donations for the shop floor.
• Recruit skilled volunteers for various support tasks.
• Establish links with local businesses for donations.

Skills

Customer service skills

Dynamic leadership

Passion for sustainability

Volunteer management

Job description

Overview

The Vacancy - 37.5hrs

Do you want to work for a company that has been independently accredited by Best Companies Ltd as an Outstanding Company to work for? Do you want to work for a company that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the Charity Retailer of the Year award? Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market? Would you like to have benefits such as a virtual GP service, a fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays? Do you need a new challenge that not only helps you develop your skills but is integral to the community? There is no evening or Sunday working. Our managers lead from the front and take their colleagues and customers on an amazing journey. Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop?

If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!

Responsibilities

• As the Manager you will be responsible for the day-to-day running of the shop with customer service as a priority.
• Ensure donations are prepared and sorted for the shop floor; this role involves a significant amount of manual handling.
• Recruit and maintain a bank of skilled and general volunteers to collect, sort, prepare donations for sale and provide the service customers deserve.
• Establish links with local businesses, Salvation Army Corps and community individuals to secure donations and volunteer time or skills training.

Qualifications / Desirable Skills

• Resilient, supportive, caring, hands on and enthusiastic.
• Positive attitude in delivering exceptional customer service.
• Pride in maintaining high standards for colleagues, stakeholders and the organisation.
• Dynamic leadership style with an appetite for success.
• Passion for developing people.
• Fantastic ideas for partnerships to deliver reuse and repair services with local connections and knowledge.
• Keen interest in the environment and sustainability.
• Engaging personality with the desire to succeed and be the best you can be.

Benefits

Benefits include a virtual GP service, a strong pension scheme, and a starting holiday entitlement of 26 days plus bank holidays.

Additional Information

• All Shop Managers will be required to complete an Enhanced DBS Check.
• We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.