Shop Manager

British Red Cross; Ballymena; On-site; GBP 24,000; Full time

Job summary

A leading charity organization in Ballymena is seeking an enthusiastic Shop Manager to lead their furniture and electrical shop. This role involves inspiring a team to provide outstanding customer service while achieving financial goals. The ideal candidate will possess supervisory retail experience, strong management skills, and a genuine commitment to the charity's cause. Benefits include flexible working hours, generous leave options, a contributory pension, and diverse learning opportunities. Join us in making a difference!

Benefits

Flexible working options

36 days annual leave

Contributory pension scheme

Career and learning opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Experience in retail with supervisory responsibilities.
• Ability to deliver high-quality customer service.
• Skills to manage and inspire a team effectively.
• Strong initiative to meet financial targets.
• Familiarity with IT tools and systems.

Responsibilities

• Lead a team to provide exceptional shopping experiences.
• Coordinate activities on the shop floor and behind the scenes.
• Design and maintain an engaging store layout.
• Achieve financial targets and manage staff training.
• Represent the British Red Cross and embody its values.

Skills

Retail experience at supervisory level

Outstanding customer service

Proven management skills

Initiative to achieve targets

Proven IT skills

Job description

Shop Manager

Location: Ballymena (Furniture & Electrical) Co Antrim

Salary: £23,391 per annum, pro rata

Hours: 28 per week

Contract: Permanent

Are you ready to take the lead in a vibrant retail environment where every sale makes a difference?

We're in search of an enthusiastic Shop Manager to lead our friendly furniture and electrical charity shop. If you thrive on motivating teams, delivering exceptional customer experiences, and driving results, this is your chance to combine retail expertise with purpose. Join us and help turn everyday shopping into acts of kindness!

“Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful.” – Nada, Shop Manager

What will a day in the life of a Shop Manager involve?

• Leading a team that provides a brilliant shopping experience for your customers.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Designing the perfect layout and environment that helps connect your customers to our cause.
• Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
• Representing the British Red Cross to a high standard and embody our core values.

To be a successful Shop Manager, what will you need?

• Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
• To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
• To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
• To know your way around a PC and have proven IT skills experience.
• To get "us". You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.

Interested?

The closing date for applications is 23:59 on Sunday 1st February 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders