Shop Cover Manager - London

Scope; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charity organization in London is seeking a Shop Cover Manager to support multiple shops and ensure continuous trading during team absences. The ideal candidate will have a passion for retail, experience in management, and the ability to engage with teams and volunteers. This role offers a full-time position with a focus on maximizing sales and maintaining shop operations while embodying the organization's values of equality and inclusion.

Benefits

35 days of annual leave

Wellbeing incentives

Qualifications

• Experience running a shop or seeking a management role.
• Ability to work with retail teams and volunteers.
• Strong work ethic and focus on customer needs.

Responsibilities

• Provide cover for shops during periods of absence.
• Support day-to-day shop operations.
• Engage with shop teams for a great experience.
• Contribute to visual merchandising and displays.
• Recruit, train, and lead volunteers.

Skills

Retail management experience

Customer service skills

Attention to detail

Creativity in visual merchandising

Proficiency in Microsoft Office

Job description

Overview

The role is a permanent, full-time position (35 hours per week) with a £1,750 allowance and a £5,000 car allowance. Location: supporting Scope shops in the London area. The role requires travel within this geographical area. You will work as a Shop Cover Manager (internal title: Divisional Support Lead) supporting multiple Scope shops in London, including Acton, Basildon, Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow, and Woolwich.

This is an exciting role working closely with shop teams to enable trading when there is absence, maintain and improve day-to-day shop operations, and maximise sales and profit.

Responsibilities

• Provide cover for shops during periods of absence to ensure continuous trading.
• Support day-to-day shop operations and drive sales and profitability.
• Engage with shop teams to deliver a great customer and colleague experience.
• Generate and process stock, and contribute to visual merchandising and displays.
• Recruit, train and lead volunteers as part of the shop team.

About you / Qualifications

• Passion for retail and a love of fashion, with experience running a shop or seeking a management role as a next step.
• A commercial, can-do attitude with a focus on meeting customer needs.
• Ability to work well with different retail shop teams and volunteers; strong work ethic.
• Attention to detail and a creative eye for displays.
• Proficiency in Microsoft Office.

Please explain in your application, with examples, how you meet these skills.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate team focused on sustainable fashion, engaging with local communities, and leading volunteers to deliver a great colleague and customer experience. We raise funds to deliver Everyday Equality for disabled people and their families.

Shop hours

Scope Charity Shops are open every day. Some weekend and Bank Holiday cover is required. Full-time hours are 35 hours per week, five days out of seven. Part-time vacancies operate on a seven-day rota.

Values

Our values are pioneering, courageous, connected, open, and fair. By living our values, trusting each other, and giving space for creativity, we empower colleagues to innovate and drive positive change.

Equality, Diversity and Inclusion / Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and aim to reflect the communities we serve. Scope interviews all disabled candidates who meet essential criteria as part of our Disability Confident Leader commitments. If you require adjustments during the application process, please email [e-mail].

Benefits

We offer a range of benefits, including 35 days of annual leave, wellbeing incentives, and more. Link to full benefits package is provided in the application.

More information

We are a disability equality charity and are committed to Equality, Diversity and Inclusion. Details are available on the Scope website. For more information, please visit www.scope.org.uk.

How to apply

Click the apply button to create an account and complete your application form. Applications close by 11:59pm GMT on Tuesday 30 September 2025.

Note: Successful candidates will be subject to an enhanced DBS check.