Shoot Captain -Host/Waiter

Clays; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier indoor shooting venue in London is seeking a Shoot Captain to enhance guest experiences. You will manage bookings, ensure excellent service, and support events. Ideal candidates have a background in hospitality and a passion for creating memorable interactions. The role offers a competitive salary, holiday benefits, and opportunities for career growth.

Benefits

Competitive salary

32 to 36 days of holiday

50% off food during off-peak periods

Career growth opportunities

Free meals during shifts

Health Care Cash Plan

Qualifications

• Previous experience in a hospitality role is preferred.
• Passionate about delivering excellent service.
• Ability to handle pressure and adapt to changing situations.

Responsibilities

• Introduce guests to the game and manage the experience.
• Ensure timely food and beverage service.
• Handle customer inquiries professionally.

Skills

Host or hospitality reception experience

Food and beverage service experience

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Job description

LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar. We bring the thrill of a British clay target shooting weekend to the heart of the city, offering a unique, safe, and fun experience for everyone.

SUMMARY OF POSITION

Our Shoot Captains are the soul of our competitive socialising experience. You will bring the Clays experience to life for our guests, running a section of our gaming pegs and controlling the guests' entire journey for multiple groups throughout the operation. Prior hosting and serving experience is highly valued.

DUTIES & RESPONSIBILITIES

• Introduce the game, set guests up on the system and get them started.
• Show guests how to use our Food & Beverage kiosks and assist with placing orders.
• Ensure guests experience the 12 steps of service, covering every stage of their experience.
• Manage bookings, coordinate with bar and kitchen to ensure timely delivery of food and beverages to all tables in your section.
• Deliver the full 12 steps of the game and Food & Beverage service while running a section of gaming pegs.
• Support the events team with group reservations and help run corporate events.
• Handle face‑to‑face customer enquiries, as well as telephone and email queries in a polite, professional manner.
• Flex your skills across multiple front‑of‑house roles as required.
• Develop rapport with guests throughout their experience, ensuring they leave with a smile and are eager for their next visit.
• Contribute to enhancing the guest experience by giving hints, tips, and recommendations, driving competitive spirit and engagement.

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

• Host or hospitality reception / bookings management experience preferred.
• Previous food and beverage service experience in a restaurant or bar.
• Passionate about hospitality and creating amazing experiences.
• Excellent written and verbal communication skills and a keen eye for detail.
• Ability to build lasting relationships with colleagues and clients.
• Honest with strong moral principles, take initiative, solve problems calmly and work well under pressure.
• Enjoy interacting with people and engaging with food and beverage.

WHAT YOU’LL GET IN RETURN

• Competitive base salary of £12.50 per hour plus weekly Tronc service charge distribution.
• Holiday: 32 working days’ holiday pro rata each year (up to 36 days with length of service).
• Clue Discounts: 50% off during off‑peak periods, 25% during peak periods for you, friends, and family.
• Paid breaks and a Health Care Cash Plan (up to £995 for reclaimable appointments & treatments). Virtual GP access.
• Career growth with Clayers Academy, globally recognised qualifications, and a non‑contributory pension scheme (3% from us, 5% from you).
• Paid parental leave, employee assistance, volunteer day, birthday gift.
• Recognition & incentives through our Shooting Stars programme and hospitality rewards.
• Free meals for colleagues working operational shifts.
• Certified Great Place to Work – a commitment to an outstanding work environment.

EMPLOYMENT INFORMATION

Experience: Required
Employment: Full‑time
Salary: £14.5 – £17.5 hourly (service is uncapped, so there is no max earnings.)

ABOUT CLAYS

Clays is a growing brand offering first‑class hospitality skills, top‑notch training at our Clayers Academy, and a proud name as one of the UK’s Best Workplaces in Retail, Hospitality & Leisure for 2024.