Shift Manager

Five Guys; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned burger restaurant in the UK is looking for an enthusiastic Shift Manager. You will lead a team to ensure the perfect delivery of burgers and fries while providing an outstanding experience for customers. As a Shift Manager, you will create a positive working environment, handle customer complaints, and maintain high standards of service. This role offers various rewards, including a bonus scheme, paid breaks, and opportunities for career development.

Benefits

Achievable bonus scheme

Paid breaks

Free meals during shifts

Career development opportunities

Pension scheme

Enhanced Maternity & Paternity Leave

Qualifications

• Ability to lead and motivate a team.
• Strong customer service skills.
• Capability to handle complaints and ensure customer satisfaction.

Responsibilities

• Support the General Manager in delivering quality products.
• Create a positive and engaging work environment.
• Ensure smooth operation of shifts and adherence to company values.

Skills

Leadership

Customer service

Quality control

Team management

Job description

Overview

Burgers & Fries and Incredible Careers! We\'re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we\'ve stuck to the same \'perfect and serve\' philosophy since our family business began in 1986. In every restaurant, you\'ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

Rewards

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to 2,000
• Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

Other perks

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

As a Shift Manager you\'ll be

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area

As a Shift Manager you\'ll be Enthusiastic About

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

Incredible Careers with Five Guys

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
• Your next step would be an Assistant Manager
• Five Guys isn\'t just a job - it can be a career!