Shift Manager

Greggs; Thirsk; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a friendly and inclusive team as a Shift Manager at Greggs, where you'll lead shop operations in the absence of the Manager. Your role involves motivating your team, ensuring excellent customer service, and maintaining high standards. Enjoy competitive pay, discounts, and various employee benefits while being part of a culture that values support and diversity. If you have previous supervisory experience in a customer-focused role and share our passion for service, we want to hear from you!

Benefits

Colleague discount allowing up to 50% off products

Free hot drinks

Paid breaks

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with up to 7% match

Confidential employee assistance app and helpline

Long service awards

Savings and discounts for everyday shopping

Qualifications

• Reliable with natural leadership abilities.
• Passion for delivering exceptional customer service.
• Previous team supervisory experience in a similar, customer-focused environment.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards of the shop.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare popular products, including making sandwiches and managing the ovens.
• Ensure displays are fully stocked at all times.
• Keep the shop clean, tidy, and presentable.

Skills

Leadership

Customer Service

Team Motivation

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online. While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing the ovens
4. Ensure our displays are fully stocked at all times, with plenty of choices for our customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to support your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture — recognizing and valuing that difference is good. If you’ve previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture — how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here.