Shift Manager

Greggs Plc; South Shields; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known food retailer is seeking a Shift Manager to oversee shop operations in South Shields. The successful candidate will inspire and motivate the team to maintain exceptional customer service and standards. Responsibilities include staff leadership, product preparation, and ensuring a clean environment. The role also offers various benefits like weekly pay, a colleague discount, and a pension scheme. If you have supervisory experience in a customer-focused setting, apply now!

Benefits

Competitive pay paid weekly

Colleague discount up to 50% off

Free hot drinks during shifts

Paid breaks

Profit sharing plan

Health and Wellbeing App

Career growth holiday entitlement

Colleague share plans

Pension scheme

Employee assistance helpline

Long service awards

Shopping discounts

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.
• Ability to motivate and engage a team.

Responsibilities

• Inspire the team to deliver amazing results.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products including making sandwiches and managing ovens.
• Ensure displays are fully stocked.
• Keep the shop clean and presentable.
• Provide reliable leadership.

Skills

Team leadership

Customer service

Time management

Job description

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in‑shop, delivery, Click + Collect and drive‑thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us – whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much‑loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable
• Provide reliable leadership, demonstrating natural leadership abilities and a passion for delivering exceptional customer service

You'll also be supportive of an inclusive culture—recognising and valuing that difference is good. If you have previous team supervisory experience in a similar, customer‑focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

Benefits

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing