Shift Manager

Five Guys UK; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular burger restaurant is seeking a Shift Manager in Birmingham. The role involves supporting the General Manager to ensure excellent customer service and smooth shift operations. The ideal candidate should display leadership qualities, a hands-on approach, and a passion for quality food and service. This position comes with competitive perks and clear paths for career advancement within the thriving franchise, ensuring every team member can grow and succeed.

Benefits

Achievable bonus scheme

Paid holidays

Life assurance

Employee assistance programme

Employee discount program

Development opportunities

Qualifications

• Experience in a restaurant management position preferred.
• Positive attitude with an emphasis on customer satisfaction.
• Ability to lead from the front and be hands-on.

Responsibilities

• Support the General Manager in operational duties.
• Create an enjoyable working environment.
• Ensure quality control and customer satisfaction.
• Handle customer complaints effectively.
• Lead the team during shifts with hands-on involvement.

Skills

Leadership

Customer service

Team management

Quality control

Job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

You could be just the right applicant for this job. Read all associated information and make sure to apply.

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

Rewards

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

Other Awesome Perks

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

As a Shift Manager You\'ll Be

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area

As a Shift Manager You\'ll Be Enthusiastic About

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

Incredible Careers with Five Guys

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
• Your next step would be an Assistant Manager
• Five Guys isn't just a job - it can be a career!