Shift Manager

Greggs; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Greggs is seeking a Shift Manager who will lead a team to deliver exceptional customer service and maintain shop standards. This role offers competitive pay, discounts on products, and numerous health and wellbeing benefits. Candidates should be reliable, demonstrate leadership skills, and have experience in a supervisory role within a customer-oriented setting.

Benefits

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Health and Wellbeing App

Holiday entitlement that grows

Colleague share plans

Pension scheme matching contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for everyday shopping

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Natural leadership abilities.
• A passion for delivering exceptional customer service.

Responsibilities

• Engage and motivate the team during shifts.
• Lead by example in serving customers.
• Prepare food products and manage displays.

Skills

Leadership

Customer Service

Reliability

Team Motivation

Job description

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team,you’llbe responsible forlooking after the shop when the Managerisn’taround. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:

Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop

Lead by example and serve our customers in a fast and friendly manner

Prepare our much-loved products, including making sandwiches and managing the ovens

Ensure our displays are fullystocked at all times, with plenty of choice available for our customers

Keep the shop looking clean,tidyand presentable

What we can offer you

Competitive paypaid weekly

Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products

Free hot drinksfor you to enjoy while on shift

Paid breaksallowing you to recharge your batteries

We share 10% of all our profits with our colleagues

Health and Wellbeing App providing Remote GP and Physiotherapy services

Holiday entitlement that growsas your career grows with us

Colleague share plans to help you invest and save for your future

Pension schemeto help you plan for your future. We’ll match your contributions up to 7%

Confidential employee assistance app and helplineto help with your wellbeing

Longserviceawardscelebrating key milestones in your career

Savings and discountsfor your everyday shopping, leisure and wellbeing

About youYou’llbe reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.Ifyou’vegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!About usHere at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here:.

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Created on 30/06/2025 by TN United Kingdom